NewVoiceMedia is a cloud call center and inside sales platform designed specifically for Salesforce. Its key features include interactive voice response (IVR), dialer, conversation analyzer, workforce management, and more. In this article, we cover NewVoiceMedia reviews and pricing. Ready to get started? Request a demo.
NewVoiceMedia pricing is based on four subscription plans: Express, Essentials, Select, and Premium. However, the exact prices aren’t reflected on its website. Monthly fees per agent for similar providers can range from $19 to $49, while the more extensive ones cost anywhere around $40 to $100. Factors that affect pricing include the business size, industry, and supported apps.
Interested users may contact its sales team directly to inquire and request for a quotation.
Ready to get started with NewVoiceMedia? Request a demo.
Summary of NewVoiceMedia Reviews
As of the date this article was written (June 4, 2019), there are no up-to-date user reviews of NewVoiceMedia available online. If you are a past or current NewVoiceMedia customer, leave a review to help other business owners who are deciding whether or not to use the software.
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6 Best Call Center Phone Systems for 2019: Call center phone systems help call and contact centers answer, route, and manage phone calls. In this guide, we looked at a variety of call center phone systems and compared them by price, features, and ease of use to determine the top six, including a best overall.
Check out the list below of some of NewVoiceMedia’s features:
- Interactive voice response (IVR)
- Global Voice Assurance (GVA)
- Workforce management
- Salesforce integration
- And more
Does NewVoiceMedia have site infrastructure requirements?
No. NewVoiceMedia is completely web-based. It only requires phones and web-enabled devices. Since it’s 100% cloud-based, it can run the platform across multiple sites, countries, and even continents, while keeping a single view for reporting and configuration.
Does NewVoiceMedia have contingency plans on system outages?
Yes. NewVoiceMedia’s infrastructure is distributed across multiple geographic locations. If one data center fails, the service automatically reroutes to an alternative site.
Have you read these NewVoiceMedia reviews and are still not sure if it’s the right fit for you? Read our reviews of all top call center software or check out one of these three NewVoiceMedia competitors.