NewVoiceMedia is an inside sales and cloud call center platform designed specifically for Salesforce. Its key features include interactive voice response (IVR), dialer, conversation analyzer, workforce management, and more. In this article, we cover NewVoiceMedia reviews and pricing. Ready to get started? Request a demo.
NewVoiceMedia pricing is based on four subscription plans: Express, Essentials, Select, and Premium. However, the exact prices aren’t reflected on its website. Monthly fees per agent for similar providers can range from $19 to $49, while the more extensive ones cost anywhere around $40 to $100. Factors that affect pricing include the business size, industry, and supported apps.
Interested users may contact its sales team directly to inquire and request for a quotation.
Ready to get started with NewVoiceMedia? Request a demo.
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Summary of NewVoiceMedia Reviews
As of the date this article was written (June 4, 2019), there are no up-to-date user reviews of NewVoiceMedia available online. If you are a past or current NewVoiceMedia customer, leave a review to help other business owners who are deciding whether or not to use the software.
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Check out the list below of some of NewVoiceMedia’s features:
- Interactive voice response (IVR)
- Global Voice Assurance (GVA)
- Workforce management
- Salesforce integration
- And more
Does NewVoiceMedia have site infrastructure requirements?
No. NewVoiceMedia is completely web-based. It only requires phones and web-enabled devices. Since it’s 100% cloud-based, it can run the platform across multiple sites, countries, and even continents, while keeping a single view for reporting and configuration.
Does NewVoiceMedia have contingency plans on system outages?
Yes. NewVoiceMedia’s infrastructure is distributed across multiple geographic locations. If one data center fails, the service automatically reroutes to an alternative site.