Nextiva is a cloud-based business VoIP service provider. It features advanced call management, unlimited calling, voicemail to email, voicemail to text, online faxing, caller ID, mobile integration, conference phones, and more. We compiled reviews from our own website plus user reviews from around the web and determined that Nextiva has generally positive ratings. We also compared the most common pricing options for small business owners.See All User Reviews
Summary of Nextiva User Reviews
What Nextiva does well:
Customers who gave Nextiva positive feedback were very happy with the company’s customer service team. According to users, Nextiva’s customer support representatives are helpful, friendly, and professional.
What Nextiva does not do well:
Users who gave Nextiva critical feedback said that the software can be difficult to install and use. Customers also complained about experiencing downtimes and malfunctions.
Most Helpful Positive User Review
“Great customer support from a company that I didn’t expect such great service. What I love about Nextiva is their ability of taking our business communication to a whole nother level. Each time we have made a phone call to support, they have made adjustments to our account that have made it better. The last time that we called they setup our auto attendant system and this has decreased bad phone calls by 20%. This might not seem like a lot, but we deal with over 600 calls a day. It’s a breath of fresh air and has increased our bottomline revenue.”
— Penelope Street
Most Helpful Negative User Review
“For a new business using VoIP, it can be difficult to completely comprehend it all. It’s not really Nextiva’s fault, but I just wish that I understood how VoIP works.”
— Jeffrey Evans
Nextiva has 3 plans: Pro (starts at $34.95/month), Pro Plus (starts at $37.95/month), and Enterprise (starts at $44.95/month). Price decreases as you add more users. The Pro plan includes basic phone system features like call routing, call forwarding, caller ID, and more. The higher plans include more conference and group call features.
- Cloud PBX
- Free Number Porting
- Advanced Call Management
- Unlimited Calling
- Free Local Number
- Free Toll-Free Number
- Voicemail to Email
- Unlimited Virtual Faxing
- Shared Call Appearance
- HD Music on Hold
- Voicemail to Text
- Barge In
- And More…
Useful Nextiva Resources
Best Small Business VoIP Providers 2017: Nextiva vs RingCentral vs 8×8 – Read our buyer’s guide for a comparison of the top three VoIP solution for small businesses. We compare Nextiva vs RingCentral vs 8×8 to help you determine which VoIP phone will be best suitable for your business.
Things to Consider When Setting up VoIP Phone Service – Learn everything you need to find the best VoIP phone service provider for your needs.
Best Professional Voicemail Greeting Providers for 2018 – Improve the face of your business and learn the best options for phone service providers that offer professional voicemail greetings.
PBX Phone Systems: What They Are & How They Work – Understand PBX phone system, its advantages, the different types, and how to get a VoIP phone service provider that offers this feature.
Overview of Nextiva Video
This video shows how you can make changes to Nextiva calling features through the admin portal.
When choosing a VoIP phone provider, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Nextiva’s popular integrations.