Nextiva is a cloud-based business VoIP service provider featuring advanced call management, unlimited domestic calling, voicemail to email and text, online faxing, and more. Nextiva is also our recommended small business VoIP provider because we believe it offers the best combination of standard features, industry-leading customer support, and price. Ready to try Nextiva? Request a demo.
What Nextiva Does Well
Users who gave Nextiva a positive review talked about how their client communications have improved since they signed up for the service. A lot of users also commended the helpfulness of their customer support, as well as the constant system updates.
“Nextiva has been the ideal match for our business. Customer service is great and the tech support team has a full understanding of the product and services they offer. The prices are reasonable, too. We can happily recommend Nextiva to anyone who needs a cloud phone business solution.”
— Donna Shepard
What Nextiva Does Not Do Well
Users who gave Nextiva a negative review said that they experienced technical problems that were also followed by issues with customer support. While some users said that the customer service quality is great, some users also complained about their non-responsiveness and said that they didn’t get the support they deserve.
“We had dropped calls for 6 weeks. They asked my staff to document all issues, but it took months before it was fully resolved. I lost clients over this. Then, when we tried to get out of the contract, the answer they gave us was no. They gave me one free month of service, but I ended up switching. Cannot trust this company.”
— Beth Witte-Neuman
Nextiva has 3 plans: Pro (starts at $34.95/month), Pro Plus (starts at $37.95/month), and Enterprise (starts at $44.95/month). Price decreases as you add more users. The Pro plan includes basic phone system features like call routing, call forwarding, caller ID, and more. The higher plans include more conference and group call features.
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Plans under a 36-month agreement are available at discounted prices.
Ready to try out Nextiva? Request a Demo.
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Check out the list below of some of Nextiva’s features:
- Cloud PBX
- Free Number Porting
- Advanced Call Management
- Unlimited Calling
- Free Local and Toll-Free Numbers
- Voicemail to Email
- Voicemail to Text
- HD Music on Hold
- Unlimited Virtual Faxing
- And More
Does Nextiva provide a call recording feature in all of its plans?
No. The call recording feature is only available to Enterprise plan holders.
How many people can participate in a conference call?
Pro Plus and Enterprise plan holders are provided with one conference bridge per account that can support up to 9 participants. Conference bridges can be added for $19.95 each.
Here is a list of some of Nextiva’s popular integrations: