Nextiva vFax is an online fax service that allows users to send a fax quickly via email using a computer or a mobile device. We compiled Nextiva vFax reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of three top online fax services, check out our online fax service comparison guide.
Nextiva vFax Customer Reviews
Summary of User Reviews
We scoured available reviews online and found that Nextiva vFax has generally positive ratings. Here’s what we found:
What Nextiva vFax does well:
Users who recommend Nextiva vFax like the cost-effective packages as well as the responsive customer support and extensive online knowledgebase. Many satisfied users also appreciate that Nextiva vFax allowed them to port their existing fax numbers.
What Nextiva vFax does not do well:
While Nextiva vFax’s email and web based faxing functions generally receive positive ratings, users who left a negative review said that its interface can be confusing. Many users are also not impressed with the fact that Nextiva vFax charges a fee for 800 numbers, while many other fax services include this feature in their basic plan.
Most Helpful Positive User Review
A user who gave Nextiva vFax a 5-star review on TrustPilot said the installation, function, and customer service have all been reliable so far. The core functions run well and plenty of file formats are supported. He also reported that the step-by-step video tutorials on their online portal were very helpful.
Most Helpful Negative User Review
A user who gave negative feedback on the review site, PCMag, didn’t like that Nextiva vFax requires Flash. He also had some issues because of the confusing web interface.
Nextiva vFax Pricing
Nextiva vFax has three pricing options that range from $8.95-$34.95 per month. The main difference between their packages is the number of pages you can send and receive per month, with the Single plan offering 500 pages, Small Business plan offering 1,000 pages, and the Business Pro plan offering 3,000 pages.
All plans include their standard features: Fax by Email, Fax Machine Support, Most File Types Accepted, Fax with Mobile Device, Online Portal.
Included monthly fax pages are for both inbound and outbound faxing. If you exceed the number of included pages, you will need to pay $0.03 per page. You can cancel your subscription any time.
Is Nextiva vFax Right For Your Small Business?
Nextiva vFax is a good option for small businesses as it offers an affordable, cutting edge online fax solution. It offers a standard package of fax features with a high degree of customizability and advanced customer support options. However, if you want a simpler interface, you may have to check out other service providers.