Ngage Live Chat is a live chat service provider that installs chat functionality on the users’ website. It also provides chat operators who engage with visitors to get their contact information. In this article, we cover Ngage Live Chat reviews and pricing. Ready to get started? Request a demo.
Ngage Live Chat Pricing
Ngage Live Chat pricing is not published on its website. Services from similar providers usually charge $0-$39/month/agent for basic features, while more extensive packages can cost $25-$50/month/agent. Ngage Live Chat pricing based on a pay-for-performance model that only charges its users for every relevant and quality lead.
The company also charges a one-time activation fee, which includes Ngage Live Chat code installation, Ngage Live Chat window customization to match with your website theme as well as setting up its features and getting the chat operators up to speed on your business. Contact its sales team to obtain pricing details.
Ready to get started with Ngage Live Chat? Request a demo.
Top Ngage Live Chat Alternatives 2019
Summary of Positive Ngage Live Chat Reviews
Users who gave positive Ngage Live Chat reviews like said that the gathered contact information is highly accurate. Others shared that they seem to convert more clients using the service. Its customer service was also described as highly responsive.
One user who gave a positive Ngage Live Chat review on Trustpilot said that the performance of the service has exceeded his expectations. He added that it is the best in terms of increasing conversions. He also shared that the front office is easy to work with and quickly provides answers to questions.
Summary of Negative Ngage Live Chat Reviews
As of the date that this article was written (September 23, 2019), there are no negative Ngage Live Chat reviews online.
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Ngage Live Chat Features
Check out the list below of some of Ngage Live Chat’s features:
- 24/7/365 chat availability
- Live transfer
- Instant callback
- Text message notifications
- Private Eye
- And more
Ngage Live Chat FAQs
How does Ngage Live Chat work?
When a prospect lands on your website, a chat operator greets them and engages them in a conversation aiming to know their reason for visiting your website and their situation as well as collect their contact details. Once the chat is completed, the operator sends you the chat transcript via email or text for you to follow up on relevant and possible leads. Live transfer and instant callback can also be done when your certain criteria are met during the chat session.
What does the Private Eye feature do?
Ngage Live Chat’s Private Eye feature completes chat lead’s missing information. It searches for the chat visitor’s publicly available information and fills in the gaps.
Does Ngage Live Chat have Spanish-speaking operators?
Ngage Live Chat’s operators speak fluent Spanish.
Here is a list of some of Ngage Live Chat’s popular integrations: