ngDesk is a cloud-based customer support software that combines automated incident alerting and ticketing. Its features include live chat, asset and endpoint management, and more. In this article, we cover ngDesk reviews and pricing. Ready to get started? Sign up for free.
ngDesk pricing is not readily available on its website because the software is free. Pricing for similar software ranges from $5 to $150 per user, per month or as high as $200 to $2,500 per month depending on business size and features included. Interested users may contact ngDesk’s sales team for more information.
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Top Customer Service Software Providers 2019
Summary of Positive ngDesk Reviews
As of the date this article was written (Sept 8, 2019), there are very few ngDesk reviews available online. However, some users commended specific features such as its user-friendly interface and dashboard customization options.
Summary of Negative ngDesk Reviews
There aren’t many negative ngDesk reviews available online as of this writing. However, some users find the system too slow when loading. They also experienced occasional glitches when running the program.
Our Top Picks for Customer Service Software
6 Best Customer Service Software for 2019: Customer service software allows businesses to resolve and respond to customer issues and questions. In this guide, we evaluated several options based on ease of use, affordability, and customer service specific features and came up with the top six.
Check out the list below of some of ngDesk’s features:
- Live chat
- Control desk
- Asset and endpoint management
- Automated incident alerting
- Service desk
- And more
How does ngDesk help in speeding up routine responses?
ngDesk enables users to create and save pre-made responses to common questions. Agents can then pull out information from the ticket for personalized and consistent answers with just a few clicks.
How does ngDesk maintain a free service?
ngDesk generates revenue by offering initial setup and system customization services for users who can’t do it themselves or have special requirements.