NICE inContact is a cloud-based contact center software and customer experience platform that enables businesses to maximize the quality of leads. It helps users connect with customers through various channels while minimizing the cost of client interaction. This article covers NICE inContact reviews and pricing. Ready to get started? Visit its website.
NICE inContact Pricing
NICE inContact pricing is not published on its website. However, according to a third-party website, its pricing starts from $100/month. Factors that affect its pricing include the features chosen and the number of team members using the platform. Interested users may contact NICE inContact’s sales team for a customized quote based on their specific business requirements.
Ready to get started with NICE inContact? Visit its website.
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Summary of Positive NICE inContact Reviews
Users who gave positive NICE inContact reviews online said that it is reliable and highly customizable for call queues and that it works smoothly. They added that it provides an easy way of managing entire call centers.
One user who gave a positive NICE inContact review on G2 liked that he can customize dashboards and see only what is needed. He also commented that its built-in reporting feature provides everything needed to forecast call volume and to manage teams. He added that it gives him the ability to schedule reports to run what comes to his email every day.
Summary of Negative NICE inContact Reviews
Users who gave negative NICE inContact reviews online said that updating scripts can be a little tedious. Some also commented that there is a learning curve when it comes to generating reports and manipulating data. Others mentioned that it can suffer from stability issues and that its customer support needs improvement.
One user who gave a negative NICE inContact review on FinancesOnline said that there are stability issues with the software. She also added that customer support is not the best, saying they leave users to fend for themselves. She also wished for more innovation and new technologies.
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NICE inContact Features
Check out the list below of some of NICE inContact’s features:
- Automatic Call Distribution (ACD)
- Interactive Voice Response (IVR)
- Predictive dialer
- Interaction analytics
- Customer surveys
- Workforce management
- And more
NICE inContact FAQs
What are the workstation requirements of NICE inContact?
NICE inContact requires the following minimum hardware specifications: Intel i3 processor or higher at 3 GHz or better, 2GB of available memory, and internet broadband access with minimum 35 kbps bandwidth per workstation. Its VoIP service requirements, meanwhile, depend on the codec implementation.
What dialing modes does NICE inContact offer?
When using NICE inContact to place voice calls, the following modes are available: Predictive, which attempts multiple contacts at once; Progressive, which attempts one contact per agent; Preview, which attempts one or more contacts per agent after the agent views details about the contact; and Agentless, which attempts contacts with no agent involvement.
Here is a list of some of NICE inContact’s popular integrations: