Nicereply is a survey software that enables its users to collect market feedback and gather responses for research. It uses measurement tools, such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score, to simplify data, generate reports, and track key performance indices. In this article, we cover user reviews and pricing. Ready to try Nicereply? Get a free trial.
What Nicereply Does Well
Users who gave Nicereply a positive review like that the interface is easy to use, even with the many features it offers. Some mentioned that it helps their organizations have a better understanding of their customers.
One user who gave Nicereply a positive review on GetApp said that it was convenient for her team to collect responses from customers because the surveys were easy to fill out, adding that her staff had little to no difficulty building the surveys because of the customizable templates.
What Nicereply Does Not Do Well
Users who gave Nicereply a negative review said that there’s nothing major they dislike about the software because it is very efficient. However, some of them wish that it has an “Are you sure?” pop-up whenever a respondent mistakenly clicks on a bad face in the survey.
One user who left a review of Nicereply on G2 Crowd explained that while it is easy to use and understand, some respondents still make mistakes when answering surveys and feedback forms. She recommended that the software apply error-proofing pop-ups to prevent this issue. Other than that, she said that she does not have any complaint with Nicereply and that it works well for her company.
Nicereply offers four monthly subscription plans: Mini ($49), Start ($99), Grow ($199), and Business ($299). A 20% discount is given to those who pay annually. The main differences between the plans include the number of responses per month and the number of user accounts.
For those who require more than 2,500 responses per month, you may contact their sales team for Enterprise or custom priced packages.
Ready to try out Nicereply? Get a free trial.
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6 Best Customer Feedback Software for 2018 — Read our guide where we examined customer feedback software and then identified the top six in terms of price, ease of use, communication capabilities, survey features, integrations, and reporting and analytics.
Check out the list below of some of Nicereply’s features:
- Customer Satisfaction Score
- Customer Effort Score
- Net Promoter Score
- In-Email Surveys
- Automated Surveys
- Manual Campaigns
- Recurring Surveys
- Customizable Templates
- Team Management
- Advanced Reporting
How long does Nicereply’s free trial last?