This article provides information on Nimble reviews and pricing. Nimble is a CRM software specifically designed for companies that like to communicate with their customers through social media channels such as Facebook, Twitter, LinkedIn and Google+. It also provides fundamental CRM functions such as sales and marketing automation and contact management.
We compiled reviews from our own website plus looked at user reviews from around the web to determine what Nimble customers think about the company.
Nimble Customer Reviews
Overall experience: Great
Ease of use: Great
Customer service: Good
Pricing: Low
Summary of Nimble Customer Reviews
We scoured hundreds of reviews and found that Nimble has very positive ratings. Here’s what we found:
What Nimble does well:
Users who recommend Nimble really liked the software’s social media capabilities which automatically collates contacts’ information from all of their social media accounts. Nimble users are then able to see all their customers’ relevant information in one place instead of having to scour different social media channels.
What Nimble does not do well:
Users who left negative reviews cited some difficulties in integrating the software with their email account. It is notable, however, that most of the reviews found the shortcomings of the software a minor issue and really liked the product in general.
Most Helpful Positive Review
As a social media expert I am thrilled with Nimble and recommend it to all my business clients. It’s a cinch to set up and integrates brilliantly with Facebook, Twitter, LinkedIn and Gmail. It’s super intuitive and they’ve done a stellar job with FAQ’s and support.
This is a great way to manage social media in one platform and truly make heart-to-heart business connections. It is the only way to engage relevant conversations on social media without spending hours of valuable time monitoring all social channels.
Nimble saves you time while allowing you to deeply connect and engage on just one dashboard. I can search for keywords and terms to find people of interest to my business and find real-time news and events important to my contacts.
-Terri Levine
Most Helpful Negative Review
A user from G2 Crowd who left a suggestion for improvement for the software said that while Nimble’s main strength lies on its social media intelligence, this function should be used efficiently. The user cautioned that if you have thousands of social media contacts, it is not advisable to import them all in one go as it will create a huge bottleneck. He mentioned that it would be helpful to prioritize who you really want to add and import them little by little to the software.
Nimble Reviews From Users Around the Web
Here are a few other resources for finding helpful Nimble reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
| User Review Website | Average Rating | Number of Reviews | Quality of Reviews |
|---|---|---|---|
| G2 Crowd | 4.6 out of 5 | 442 | Great |
| Capterra | 4.5 out of 5 | 399 | Great |
| Trust Radius | 8.1 out of 10 | 19 | Fair |
How We Determined Quality of User Review Websites
- G2 Crowd has excellent quality reviews from verified users and asks specific questions that most respondents gave informative and detailed answers to. However, most of the recent reviews were from 2016.
- Capterra has good quality reviews and also verifies its users. It uses simple segregation of answers making reviews easy to digest. The site also has a lot of recent reviews.
- Trust Radius provides great quality reviews and verifies its users. They also provide particular areas for the reviewers to provide insights to where most respondents gave informative answers. However, the site doesn’t have much recent reviews.
Nimble Pricing
| Features | Nimble |
|---|---|
| Pricing | $22 per license per month/ billed annually $25 per license per month/ billed monthly |
| Contact management | Yes |
| Sales & marketing automation | Yes |
| Group messages per day | 100 (upgrade available) |
| Contacts capacity | 25,000 |
| Deal pipeline and reporting | Yes |
| Email tracking and analytics | Yes |
| Storage | 2GB per user (upgrade available) |
| Mobile connectivity | Android and iPhone apps |
Nimble has only one available package for businesses with upgrades on some features such as the number of group messages that can be sent in a day and storage capacity per user. Nimble also offers a free 14-day trial.
Best Pricing Option for Small Business Owners
Nimble’s single price package is suitable and quite affordable for small businesses or entrepreneurs who are highly dependent on social media channels for capturing leads and communicating with their customers. For small businesses who want to save time when logging in to different websites and working on separate dashboards to reach out to their customers, Nimble is the ideal choice for a CRM software.
Compare Nimble Competitors
Are you a small business looking for a CRM but not heavily dependent on the use of social media? Check out this article on our comparison of top 3 CRM providers: Insightly, Zoho, and Salesforce.
Chuck Royer
The ease of setting up and becoming proficient in using every aspect of Nimble’s capabilities and continually added new tools integrated within the program is a big winner at choosing Nimble for our company CRM product. The widget application works intelligently within Safari, Google Chrome and Mozilla Firefox to pull all the Social Media information about a key contact person or the company itself saves me tremendous time from having to go one-by-one to fill all fields manually with that specific information. The ease of integration to my Google Calendar, using Piesync to push a new contact entered into Nimble to Constant Contact or vice-versa or from Nimble into QuickBooks Online or vice-versa is the best time-saving integration possible, and using my IMAP Email account within Nimble are only a few of the tremendous application design features. Having all of these tools (and much more) interacting and usable within Nimble permits me to stay in one program to do 85% of my daily interactions and prospecting. With the New Nimble Prospector add-on, it really does even more of the research work to find email addresses, telephone numbers, addresses, and social media connections.
Not really a dislike, yet more of a desired feature not currently available is to have a direct integration to Constant Contact from within Nimble. That integration of Constant Contact contacts pushing important interactions such as what email campaigns they have opened, clicked on what links from an email campaign, attended an event online or in person, clicked on a link to a post in Facebook, claimed a Trackable Coupons, and/or made a donation to a non-profit event or non-profit organization. How incredible would that be versus any other CRM application out there due to the way that Nimble is designed and continues to find new functions to introduce that enhance an already great program.
Nothing, as I already knew a great deal before I purchased the application.
Kurt
Nimble saves a lot of time by automating data entry. You can use the Nimble Contacts Widget in Gmail, LinkedIn, Twitter, websites, etc. to search and pull in contact information on clients and prospects.
The one thing I’d like to see is the ability to set up a full drip campaign. The email marketing in the tool is very nice and has tracking data, but drip campaigns would be a great feature.
nothing really… Great app!
Thomas Olesen
Saves time by making it easy to add fully populated contact records from either email systems or browser records. It also connects to contacts social media accounts. It allows you to connect with unlimited email accounts which may be a unique feature.
I don’t particularly like the pipeline of business but as that is not something that I have to have I simply don’t use it (it would waste time for me if I did).
n/a
Sarah
The customer service is fantastic. When you sign up, they reach out to make sure that you have the support to do what you want. I especially like the feature of seeing when someone opens an email that I’ve sent. It recently tipped me off to a server issue where many were not receiving my emails!
I honestly cannot think of anything. I know that I do not take advantage of all of the features, and have yet to come across something where I wish there was something more that I wish it could do.
I don’t think any amount of assuring that it was easy would have prepared me for how easy it really is to use. It is very intuitive.
Ross Keating
Nimble CRM is fantastic for gathering information about people and companies with is Smart App for browsers. It finds a person’s or company’s information available online and creates a profile for you whether you are in LinkedIn, Twitter or an app like Commun.IT. Italso has the ability to look up email addresses and phone numbers.
An “extension” of this is the add-ins for MS Outlook and Outlook 365 and GMail where you can build profiles from emails you receive from people not in your database and add them to it.
The other great benefits is to send personalised emails to groups of contacts. A bit like using MailChimp but from within Nimble and sent from your own email outbox. It provides some tracking analytics.
Of course you can run all your emails through Nimble and your calendar in addition to the usual CRM functions you need in any business.
The email editor is somewhat basic but easily used for normal email purposes.
It add the ability to more workflow automation and sending of e-newsletters to larger groups of your database.
Nothing. Everything I needed to make a decision was available.