Nutshell is a cloud-based and out-of-the-box CRM solution designed to help small businesses streamline their sales and pipeline activities, task management, and customer relationships. We compiled Nutshell reviews from around the web and found that it has generally positive ratings. We also shared the subscription options available for small businesses.
Pricing & Features
Summary of Nutshell User Reviews
What Nutshell does well:
Users who recommend Nutshell said that the program is very easy and intuitive to use and has great third party integrations. Excellent customer support was also consistently cited.
What Nutshell does not do well:
Users who gave Nutshell negative reviews said that the mobile version of the app is not as sleek and clean as the desktop version. They also said that the reporting functionalities can be improved. It is notable, however, that negative reviews were rare and users really like the product in general.
Most Helpful Positive User Review:
“We started with Nutshell on day 1 of our company and it has grown with us, eliminating the need for us to “upgrade” to another provider. Nutshell is very similar to us in size, culture, feature philosophy, etc. so I always enjoy interacting with the team. The Support (via chat and email) is excellent and they are always willing to hear new feature ideas and requests. The affordability makes it a great first CRM for new and small businesses! New sales people are able to jump right in with minimal training.”
— Steven Shattuck
Most Helpful Negative User Review:
“Sales data is tricky to get to. Dashboards are customizable, but mostly in the form of lists and not helpful analytics.”
— Andrew Cecil
Nutshell has three subscription options. When billed monthly, the Starter Plan costs $22, the Pro Plan costs $39, and the Pro+ Plan costs $79. The main differences between the plans are the number of sales pipelines, extensiveness of reporting, and level of customer support that come with each.
Nutshell CRM Features
Check out the list below of some of Nutshell’s features.
- Sales Pipeline Management: Enables users to keep track of the various stages of their interaction and level of transaction with their potential clients and customers.
- Team Collaboration Function: Lets various members of the team work on the same accounts at the same time.
- Sales Reporting and Forecasting: Lets users analyze and predict sales growth within an identified timeframe based on their average business performance.
- Marketing Automation: Allows users to perform and automate repetitive tasks related to marketing such as sending email newsletters and managing social media.
- Third Party Integrations: Lets users seamlessly integrate other apps they use such as marketing automation, ecommerce, file management, social media, landing site builder programs, among others.
Useful Nutshell CRM Resources
What is CRM Software? — In this guide we answer questions surrounding CRM software such as what it does, who needs it, how a CRM works, and how/if it can help your small business.
Best Small Business CRM Software — Read our buyer’s guide for a comparison of the top three CRM for small businesses. We compare Insightly vs. Zoho vs. Salesforce to give you an idea of which CRM will work best for your business needs.
15 Ways to Improve Sales Performance — Sales performance is simply how efficient and effective your sales team is at generating sales revenue. In this guide, we included why it is important to use your small business sales CRM properly.
Best Free CRM Software — Want to use a CRM, but not willing to invest any resources? Read our guide on the best free CRM for businesses, plus analysis on what features you’ll get with each.
Nutshell CRM Overview Video
This video provides an overall background on how businesses can maximize Nutshell’s full potential to improve their customer relations activities.
When choosing a CRM, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Nutshell ’s popular integrations:
- Office 365