Nuvi is a social listening and monitoring platform. It provides businesses with real-time analytics and lets them see what people are saying about their brands across the internet in real time. We compiled reviews from around the web and determined that Nuvi has generally positive ratings.
Nuvi Customer Reviews
Summary of Nuvi Customer Reviews
What Nuvi does well:
Users who recommend Nuvi said that they find the reports and analytical functions very helpful in evaluating their social media campaigns. A lot of users liked the flexible pricing offered by Nuvi. Great customer service was also consistently cited.
What Nuvi does not do well:
Users who left negative reviews of Nuvi said that they experience occasional bugs and glitches when using the platform. Some users also find the program complicated and difficult to navigate.
Most Helpful Positive Review
A user who left a positive review on the review site G2 Crowd said that their company initially purchased the tool just for social listening and monitoring, but eventually, they have learned how to do so much more with it. She said that they’ve been given the best account manager who went above and beyond her role to explain and answer questions that they had in using and maximizing the tool. With little knowledge about the tool, their customer support has been able to inform and educate their team on the uses of the software and all of its cool features. She said that they really enjoy the “stream” feature and love the reports that Nuvi creates. She finds the “stream” view of all mentions very actionable, letting them identify what’s most important, what needs attention and how it fits into the larger equation of their social media campaigns. She also finds Nuvi’s pricing amazing and very flexible.
Most Helpful Negative Review
A user who left a negative review on G2 Crowd said that the Search function isn’t as simple as it should be. She wrote that she tried searching several times for a specific keyword and nothing came up. She admitted that she may need some more practice, but that is one of her least favorite parts of Nuvi. Other than that, she has no major complaints and thinks that customer service of Nuvi is impeccable. She shared that agents are always ready to hop on a call and share their screen whenever she has major issues in using the platform.
Nuvi Reviews From Users Around the Web
Here are a few other resources for finding helpful Nuvi reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average rating as of date article was written: September 18, 2017|
Nuvi has a customized pricing scheme which depends on the amount of data users will consume. According to third party websites, costs for Nuvi start at $300 per month.
Interested users need to fill out a sample form indicating the amount of data and keywords (ex. number and kinds of hashtags to be monitored) that they are want to listen to. From the projected amount of results, Nuvi will come up with proposed pricing for the user.
The subscription comes with a personal support team of experienced social strategists, as well as a dedicated account manager, to ensure that users will be able to maximize their subscription.