Olark is a live chat software that allows users to talk to their customers who are currently browsing their website. Its features include automated messages, searchable conversation transcripts, real-time reporting, team management tools, and more. We compiled Olark user reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of User Reviews
What Olark does well:
Users who gave Olark a positive review said that its user interface is easy to navigate. They appreciate that the admin dashboard serves as an integrated platform, which has all the important information they need. They also commended the customer support team for their reliability and efficiency.
What Olark does not do well:
Users who gave Olark a negative review said that the app lacks customization options and a built-in spell checking method. They also complained about getting logged out of the chat if they have not spoken to a customer for 5 minutes.
Most Helpful Positive User Review
A user who gave Olark a positive review on G2 Crowd said that the app gives them the ability to improve their customer support quality via live chat — saying that this is a faster method compared to phone calls and emails. He also likes the interface of the tool and the analytics it provides.
Most Helpful Negative User Review
A user who left a negative review of Olark on Software Advice expressed disappointment over the absence of a file attachment feature. He said this forces users to send files of their concerns separately through email, instead of just using the chat window.
Olark offers free subscription and a paid plan priced at $17/agent/month. The main differences between the plans are the number of agent chats per month, as well as access to premium features such as conversation transcripts, automated messages, and pre-chat surveys.
Olark offers a 12% discount for Premium Plans billed yearly ($15/month) and a 29% discount for those billed every 2 years ($12/month).
Check out the list below of some of Olark’s features.
- Simple Customization
- Real-time Reporting
- Automated Messages
- Unlimited Conversations
- Searchable Transcripts
- Real-time Chat
- PowerUp tools
- Team Management Tools
- Third-Party App Integrations
Helpful Live Chat Software Resources
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9 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Read on to learn seven ways to use chat to achieve this.
Free Small Business Software: 35 Tools For Simplifying Your Business — There are a lot of free tools that can help you keep expenses down. In this article, we share with you some responses from small business owners who use these tools to make their business processes easier for free.
Does Olark have a free trial?
Yes. Interested users are eligible for a 2-week free trial.
What are the inclusions in Olark’s Free Plan?
Olark’s Free Plan includes one agent, access to basic features, and chats that are capped to only 20 per month.
What are PowerUps?
PowerUps are specialized add-on features for sales, growth, and customer service such as visitor co-browsing, visitor insights, live chat translation, and non-branded chatbox.
Olark Overview Video
This video provides an overall background on the benefits of using Olark to communicate with customers visiting your website.
When choosing a live chat software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Olark’s popular integrations:
- Google Analytics
- Sugar CRM
- Help Scout