OneSight, by Empirix, is a contact center platform that helps operations teams identify issues across multiple communication channels. It helps businesses collect, correlate, and analyze contact center customer experience, infrastructure, and application performance. In this article, we cover OneSight reviews and pricing. Ready to get started? Visit its website.
OneSight pricing is currently not published on its website. However, according to a third-party site, it has a base price of $50,000 per license, which can be used perpetually. Factors that affect pricing include the number of licenses obtained. Interested users may contact OneSight for a customized quote based on their specific business requirements.
Ready to get started with OneSight? Visit its website.
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Summary of OneSight Reviews
As of the date this article was written (October 22, 2019), there are no OneSight reviews online. If you are a past or current OneSight customer, leave a review to help other business owners who are deciding whether or not to use the platform.
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Check out the list below of some of OneSight’s features:
- Performance monitoring
- Automated active test transactions
- Polling and event collection
- Service level agreement (SLA) compliance
- Customized alert templates
- Prioritized, hierarchical alert dependencies
- Customizable monitoring metrics
- And more
Can OneSight help automate action plans?
Yes. OneSight provides not just threshold alerts, but its collected metrics can also trigger one or more action plans. These action plans can include basic behaviors such as email, SMS, and Simple Network Management Protocol (SNMP). It can also trigger advanced behavior like enabling or disabling a OneSight monitor or executing a command line batch script.
How can OneSight help save operational costs?
OneSight helps reduce operational costs by reducing outage duration and the amount of time spent on troubleshooting. It can also help businesses by using fewer agents and by shortening talk time.