OnPay is a payroll service that allows small businesses to conduct their payroll online so they can manage it anytime and anywhere. We compiled OnPay reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
OnPay Customer Reviews
Summary of User Reviews
We scoured hundreds of reviews and found that OnPay Payroll has generally positive ratings. Here’s what we found:
What OnPay Payroll does well:
Users who gave OnPay Payroll a positive review said the service was great for small businesses who needed an inexpensive payroll service without sacrificing filing accuracy and government compliance.
What OnPay Payroll does not do well:
According to users who gave OnPay Payroll a negative review, the core service is very basic, and common payroll features like direct deposit is available only to qualifying employers.
Most Helpful Positive User Review
One user who gave OnPay Payroll a 5-star review said that they transferred from ADP to OnPay, and in turn saved a lot of money. As a small business, they needed a basic service with not a lot of features for an affordable fixed rate, and that’s exactly what they got from OnPay.
Most Helpful Negative User Review
One user who gave OnPay Payroll a 1-star review said while the program was inexpensive, it was lacking in several areas, such as:
- Clunky, dated interface
- No smartphone app
- Limited and incomplete online knowledge base
- Direct deposit is not available to all employers
Other OnPay Payroll User Reviews From Around the Web
Here are a few other resources for finding helpful OnPay Payroll customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
| *Average rating as of date article was written: May 10, 2017 | |||
How We Determined Quality of User Review Websites
- Facebook has ample reviews on the service from both existing users and previous users. However, the review template is free-form so some reviewers only leave one-liners while others just rate the service without writing further details.
- PCMag has a staff review on the service, complete with details of its different features, as well as its pros and cons.
- Top Ten Reviews also has a staff review on the service. The review includes the product’s pros and cons, a description of its features, and comparisons with other payroll services.
OnPay Payroll Pricing
| Online Payroll | |
|---|---|
| Pricing per month | $36 |
| Price for each additional employee | $4 |
| W-2 Printing and Delivery | $5 per form + shipping fee |
| Run Payroll | Yes |
| File Taxes | Yes |
| Direct Deposit | For qualifying employers only |
| Accuracy Guarantee | Yes |
OnPay allows small business to conduct their payroll online through their services for $36 a month, plus $4 for each employee or contractor. Additionally, they offer printing and shipping of W-2s for $5 each plus shipping fees.
Unlike other payroll services, direct deposit is not readily available to all employers. Once a company applies for the direct deposit feature, OnPay conducts a risk assessment on the business, which takes around 2-3 days. The assessment determines how fast and how capable a business will be in terms of sending out timely payouts should they receive the direct deposit feature.
Aside from computing and managing your payroll, OnPay also files your local, state and federal taxes. The company abides by its accuracy guarantee, which means they take responsibility for any errors instead of the business owner.
Compare OnPay Payroll Competitors
Not sure if OnPay Payroll is the right payroll service for you? Check out our comparison of three top providers: ADP, Paychex and Gusto.
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Jennifer Goodman
Review SourceOrganic
They have great customer service, easy payroll run, answer the phone with out any long wait.
Never owned a small business before, they talked me through the set up, each step of the way. Very very patient!
At the very beginning, it seemed once I got help with one step, I needed to call back for the next step. I think walking through the entire process and clearly outlining what information i needed to gather would have saved me time.
I feel like nothing….. I read reviews online and they live up to their expectations and exceed! Great company…
Review SourceOrganic
Mila Krol
Review SourceOrganic
Customer Service, Easy to use software, Knowledgeable Staff
Nothing of note at the moment
Nothing of note at the moment
Review SourceOrganic
Kelly Todd
Review SourceOrganic
For the very small business the price is great. We haven’t found another payroll service that can touch what OnPay offers for us. Every question I have had has been answered satisfactorily in a reasonable period of time. Payroll is quick and easy to process.
I have continued problems with the integration with QuickBooks.
Nothing.
Review SourceOrganic
J. Lowman
Review SourceOrganic
From the first step of integrating my business through any questions that come up along the way, working with OnPay has been….easy!
– The control center website for managing everything is easy to use.
– The QuickBooks integration was easy to set up
– There is a live chat button on the website that give you instant access to a live person who has always been able to assist
I don’t have any substantive complaints. They provide a service and do it very well. Once everything is set up, the process is routine and just works….no complains.
I believe their service was clearly described on their website. Their pricing is easy to understand and transparent. My expectations were met.
Review SourceOrganic
Joshua Bufford
Review SourceOrganic
Software has all of the right features and the price is reasonable. Reports are easy to use. Customer support is swift and they work hard to resolve any issues. They are continuing to improve the system and software.
We have occasionally found a bug that we needed to work through with the Onpay team. They were responsive though and helped to come to quick resolution in every case.
Distribution of W2’s is a pain and I would have considered more carefully how we were going to get those out for our 200 employees. It was a time consuming process but on the other hand is expensive to pay to have it done.
Review SourceOrganic