OnPay is a payroll service that allows small businesses to conduct their payroll online so they can manage it anytime and anywhere. We compiled OnPay reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
OnPay Customer Reviews
Summary of User Reviews
We scoured hundreds of reviews and found that OnPay Payroll has generally positive ratings. Here’s what we found:
What OnPay Payroll does well:
Users who gave OnPay Payroll a positive review said the service was great for small businesses who needed an inexpensive payroll service without sacrificing filing accuracy and government compliance.
What OnPay Payroll does not do well:
According to users who gave OnPay Payroll a negative review, the core service is very basic, and common payroll features like direct deposit is available only to qualifying employers.
Most Helpful Positive User Review
One user who gave OnPay Payroll a 5-star review said that they transferred from ADP to OnPay, and in turn saved a lot of money. As a small business, they needed a basic service with not a lot of features for an affordable fixed rate, and that’s exactly what they got from OnPay.
Most Helpful Negative User Review
One user who gave OnPay Payroll a 1-star review said while the program was inexpensive, it was lacking in several areas, such as:
- Clunky, dated interface
- No smartphone app
- Limited and incomplete online knowledge base
- Direct deposit is not available to all employers
Other OnPay Payroll User Reviews From Around the Web
Here are a few other resources for finding helpful OnPay Payroll customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
| *Average rating as of date article was written: May 10, 2017 | |||
How We Determined Quality of User Review Websites
- Facebook has ample reviews on the service from both existing users and previous users. However, the review template is free-form so some reviewers only leave one-liners while others just rate the service without writing further details.
- PCMag has a staff review on the service, complete with details of its different features, as well as its pros and cons.
- Top Ten Reviews also has a staff review on the service. The review includes the product’s pros and cons, a description of its features, and comparisons with other payroll services.
OnPay Payroll Pricing
| Online Payroll | |
|---|---|
| Pricing per month | $36 |
| Price for each additional employee | $4 |
| W-2 Printing and Delivery | $5 per form + shipping fee |
| Run Payroll | Yes |
| File Taxes | Yes |
| Direct Deposit | For qualifying employers only |
| Accuracy Guarantee | Yes |
OnPay allows small business to conduct their payroll online through their services for $36 a month, plus $4 for each employee or contractor. Additionally, they offer printing and shipping of W-2s for $5 each plus shipping fees.
Unlike other payroll services, direct deposit is not readily available to all employers. Once a company applies for the direct deposit feature, OnPay conducts a risk assessment on the business, which takes around 2-3 days. The assessment determines how fast and how capable a business will be in terms of sending out timely payouts should they receive the direct deposit feature.
Aside from computing and managing your payroll, OnPay also files your local, state and federal taxes. The company abides by its accuracy guarantee, which means they take responsibility for any errors instead of the business owner.
Compare OnPay Payroll Competitors
Not sure if OnPay Payroll is the right payroll service for you? Check out our comparison of three top providers: ADP, Paychex and Gusto.
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Carol Cardwell
Review SourceOrganic
I am new to payroll processing and I love that when I have a question, I can call OnPay and a real person responds without having to press a million messages to get a person and will guide me through whatever my situation is.
The management of the quarterly payroll of the Owner is not so intuitive, but it is not difficult, especially with good customer support. But, it would be nice to have a quarterly option.
There are very few options to change as we need it and when we contact your team, they always say that they will be forwarded to the development team, but very few of them were resolved.
Daniella Oryazabal Risquez
Review SourceOrganic
After having trouble with other programs, we found OnPay and we really liked how it works. It is the best product in terms of economy.
We would like our payments to be made faster, the process sometimes requires a couple of working days, if it could be faster, it would help us much more.
We have not taken any disappointment using OnPay, in fact, it was better than we expected because we thought it would disappoint us like other applications.
Alfonzo Samuel Castillo Trinidad
Review SourceOrganic
It fits very well with the needs of any company, constantly notifies you about payments, pays taxes on time, is simply there without failing.
We hope that they can add more options regarding payments in the application, that it is a smarter tool and can be used not only for companies but also in everyday life.
No information about OnPay escaped from our hands before we started using it, so we are happy to have found this program.
Patricia Carolina Fernandez Ruiz
Review SourceOrganic
Its price is very affordable, especially for the micro management expenses of small companies like ours. It is very easy to put the payroll into operation. It is very easy to use and always answers our questions.
Automated files for issues like UI and WC can be a bit difficult. I would like to be able to write reports using graphics instead of just numbers.
It saves me a lot of time, I have the facility to do the payroll from any computer anywhere and this allows me to continue with the day to day business. I love it, it is the best and most affordable service I have bought.
Manisha Ekaant
Review SourceOrganic
Staff response quickly. The software is easy to use. Staff and taxes are easy to manage. Their direct deposit feature makes processing payroll a breeze. For my staff that works the same hours every week, the self populating makes it simple.
Not multiple options for check layout printing. Also the page styling changes often right when I get used to the last one, and sometimes contain a few bugs when this happens.
Nothing.