Ooma is a phone service provider for small businesses. They offer VoIP plans that include basic phone features, toll-free numbers, pay-as-you-go calling plans, and short-term contracts. In this article, we cover user reviews and pricing. Ready to get started with Ooma? Request a demo.
What Ooma Does Well
Users who gave Ooma a positive review said that they are happy that the installation process was easy and that the tool helps them manage their contacts efficiently. They also commended it for lowering their manpower costs and for its efficient customer support.
“We use the virtual receptionist to manage who’s taking calls. The After Hours feature lets us have a whole different set of prompts and contacts for the user, on a schedule that we manage. It is very helpful. The features let us run lean and still have our customers find us.”
—Patrick Short
What Ooma Does Not Do Well
Users who gave Ooma a negative review recommended some improvements in the software’s customizability, features, and accessibility when the Internet is down. Others complained that the mobile app does not work very well.
“Ooma is not very customizable. From their portal, you are limited to their preset settings and cannot easily set up your own custom extensions. Their mobile app is not good. It doesn’t sync with your calls as other VOIP apps do. It does not ring like a call, just a notification.”
—Timothy Regas
Ooma Pricing
Ooma has a single subscription plan for businesses called Ooma Office, which is priced at $19.95/user/month and comes with one phone number allocation. Additional phone numbers cost $9.95/number/month.
| Ooma Office | |
| Additional Numbers | |
| Directory Assistance | |
| Porting/Change Fee |
Ready to get started with Ooma? Request for a demo.
Top VoIP Providers 2019
| Nextiva | RingCentral | Grasshopper | |
|---|---|---|---|
 |  |  | |
| Best For | Small businesses that want the best balance of features, price, and customer service | Larger companies with flexible budgets that want advanced features and multiple lines | Business owners who want a business phone number on their mobile or personal phones |
| Price | Starts at $34.95 (See more pricing details) | Starts at $39.99 (See more pricing details) | Starts at $29 (See more pricing details) |
Ooma Features
Check out the list below of some of Ooma’s features:
See Features
Top Ooma Pick from Fit Small Business
Small Business VoIP Service: Who Is The Best? — Choosing a telephone provider affects your day-to-day operations and ongoing costs, but we’ve done most of the research for you to help you navigate through the range of providers and make an informed decision. Read this article for a comparison of the six best options for VoIP software.
Ooma FAQ
Can Ooma users keep their existing business phone number?
See Answer
Can users customize their business phone package with add-ons?
See Answer
Popular Integrations
Here is a list of some of Ooma’s popular integrations:
View Integrations
Ooma Alternatives
Not sure if Ooma is the right fit for you? Read our reviews of all top VoIP software providers or check out one of these three Ooma competitors.
Leave a Review
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Timothy Regas
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Ooma sets up the account quickly, has inexpensive equipment, and has friendly support.
Ooma is not very customizable. From their portal you are limited to their preset settings and cannot easily setup your own custom extensions. Their mobile app is not good. It is a step in the right direction, but doesn’t sync with your calls as other VOIP apps do. It does not ring like a call, just a notification.
I wish I would have known that you cannot have customized extensions. We tried to switch but weren’t able to because we couldn’t use our long established extensions. They did not have a way to work around this either, their suggestion was to just change it. Not going to happen when the extensions are published in all of our literature.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Patrick Short
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
We use the virtual receptionist to manage who’s taking calls. The After Hours feature lets us have a whole different set of prompts and contacts for the user, on a schedule that we manage. Very helpful. The features let us run lean and still have our customers find us.
Once, in five years, they’ve had a system outage. They handled it pretty well – were honest when I called them about what was happening and what to expect. Calls still went to our receptionist, we just couldn’t make calls on those lines.
I would have moved sooner if I’d realized how much money we would save and how superior the service is compared to Century Link.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Lydia Calder
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Easy to customize the phone options online. Good customer service. Lots of different options for directing calls.
Only works well with strong internet connection, will disconnect from base station for up to a couple days sometimes.
I wish I had known it works best with very strong internet, in our area the connection just did not keep up.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Paul Chen
Review SourceOrganic
Misleading free trial offer. Shipping charged and not refunded as promised. Return shipping not covered in 100 percent free trial unlike what rep promised.
Review SourceOrganic
M. Glowinski
Review SourceOrganic
Don’t trust the good reviews…Ooma started making charges on the company credit card with no service. The salesman walked in and was never heard from again. No contact info…nothing. Ooma spent most of their time
ignoring our requests to cancel.
Review SourceOrganic