Ooma is a residential and small business phone service provider. They offer voice-over-IP (VoIP) phone plans that include basic phone features and unlimited minutes. We compiled reviews from our own website and from around the web and determined that Ooma has a mix of positive and negative ratings. We also cover the pricing options available.
Though they offer services both for your home and for business, we will be focusing on their business phone service in this article. For more information on their home phone service, visit their website.
Summary of Ooma User Reviews
What Ooma does well:
Users who left positive reviews said that Ooma services end up being less expensive compared to its competitors because their plans include unlimited minutes.
What Ooma does not do well:
Most negative reviews came from users who switched from Ooma’s residential services to their business services. Some reviews thought that while their residential services are great, their business plans are not as great. There are reports of downtimes, call drops, and other problems with their business plans.
Most Helpful Positive User Review
“We use the business product/Ooma Office. We are extremely pleased with the service and the value we receive. No other service (VOIP or otherwise) comes close.
The only downside is that you’re at the mercy of your ISP-if you have solid internet service then your phone system will be solid; flaky ISP means flaky VOIP phone service. But this, of course, is beyond Ooma’s control.
Can’t recommend Ooma enough for great service at a great price.”
— Scott Bell
Most Helpful Negative User Review
“I had Ooma for a couple of years. Once we switched to the business plan, the service was brought to our attention. It was starting to go bad. We had customers telling us they were calling and NOT getting through. We own an HVAC business and in our busiest time we were losing thousands of dollars and LONG TIME CUSTOMERS because we were not getting our calls. They thought we were closed down. So many customers were calling my competition. Now 2 months after cancellation we are still being charged. They also claimed that they gave my number to me, the number which I had since 2007. This is a poor way to do business.
— Donald Horenzy
Ooma Pricing
Ooma sells its services by the user at $19.95/month/user (one phone number included). Additional phone numbers cost $9.95/number/month. Additional hardware and accessories are also available but come with extra fees. This allows customers to pay only for the services they want and add users and features as their business grows.
| Price per month | |
| One-time Hardware Cost | |
| Additional Phone Number | |
| New Service Fee | |
| Applicable Taxes and Fees | |
| Extended Warranty |
Ooma Features
- Unlimited calling in U.S. and Canada
- Caller-ID and name
- 911 service
- Free number transfer
- Toll-free numbers available
- Call forwarding
- Voicemail
- Call transfer
- Call log
- Extension-to-Extension calling
- Dial-by-name
- Three way conference
- Voicemail forwarding
- Multi-ring
- Virtual extensions
- Voicemail audio email attachments
- Virtual receptionist
- Extension dialing
Useful Ooma Resources
4-Line Phone System vs. VoIP: Which is Better – Learn why it is time for your business to upgrade your 4-line phone system to a VoIP provider.
Best VoIP Phone for Business 2017: Grandstream vs Cisco vs Polycom – Read our buyer’s guide for a comparison of the top three VoIP solution for small businesses. We compare Grandstream vs Cisco vs Polycom to give you an idea of which VoIP phone will work best for your business needs.
VoIP vs Landline: What’s the Best Small Business Phone System – Learn about the advantages and disadvantages of voice-over-IP (VoIP) and traditional landlines. Explore both technologies so you can decide on the best solution for your business.
Things to Consider When Setting up VoIP Phone Service – Learn everything you need to find the best VoIP phone service provider for your needs.
VoIP Speed Test — How Many VoIP Phones Can Your Internet Connection Support – Before you install a VoIP phone service for your small business, make sure you know how to measure your internet connection’s ability to manage the traffic.
Overview of Ooma Video
This video shows how to setup Ooma’s office phone system.
Popular Integrations
When choosing a VoIP phone provider, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Ooma’s popular integrations.
- Amazon Alexa & Echo
- Gmail
- Dropbox
Top Ooma Alternatives
Not sure if Ooma is the right phone system for your small business? Read our reviews of all top VoIP service providers or check out one of these three Ooma competitors.
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Timothy Regas
Ooma sets up the account quickly, has inexpensive equipment, and has friendly support.
Ooma is not very customizable. From their portal you are limited to their preset settings and cannot easily setup your own custom extensions. Their mobile app is not good. It is a step in the right direction, but doesn’t sync with your calls as other VOIP apps do. It does not ring like a call, just a notification.
I wish I would have known that you cannot have customized extensions. We tried to switch but weren’t able to because we couldn’t use our long established extensions. They did not have a way to work around this either, their suggestion was to just change it. Not going to happen when the extensions are published in all of our literature.
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Patrick Short
We use the virtual receptionist to manage who’s taking calls. The After Hours feature lets us have a whole different set of prompts and contacts for the user, on a schedule that we manage. Very helpful. The features let us run lean and still have our customers find us.
Once, in five years, they’ve had a system outage. They handled it pretty well – were honest when I called them about what was happening and what to expect. Calls still went to our receptionist, we just couldn’t make calls on those lines.
I would have moved sooner if I’d realized how much money we would save and how superior the service is compared to Century Link.
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Lydia Calder
Easy to customize the phone options online. Good customer service. Lots of different options for directing calls.
Only works well with strong internet connection, will disconnect from base station for up to a couple days sometimes.
I wish I had known it works best with very strong internet, in our area the connection just did not keep up.
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Paul Chen
Misleading free trial offer. Shipping charged and not refunded as promised. Return shipping not covered in 100 percent free trial unlike what rep promised.
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M. Glowinski
Don’t trust the good reviews…Ooma started making charges on the company credit card with no service. The salesman walked in and was never heard from again. No contact info…nothing. Ooma spent most of their time
ignoring our requests to cancel.
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