Ooma is a phone service provider for small businesses. They offer VoIP plans that include basic phone features, toll-free numbers, pay-as-you-go calling plans, and short-term contracts. We compiled Ooma user reviews from our website and from around the web and determined that it has a mix of negative and positive ratings. We also shared its available pricing options.
Summary of Ooma User Reviews
What Ooma Does Well
Users who gave Ooma a positive review said that the system is easy to set up, user-friendly, and provides good customer support. They also commended it for lowering their overhead costs and man power requirements.
What Ooma Does Not Do Well
Users who gave Ooma a negative review complained about the company’s inability to customize or use existing number extensions. They also said that it requires no less than an excellent internet connection.
Most Helpful Positive User Review
“We use the virtual receptionist function to manage who is taking calls. The After Hours feature lets us have a whole different set of prompts and contacts for the current user — on a schedule that we manage on our own. It’s very helpful. The features let us run a lean operation while still making it easy for our customers to find us.”
Most Helpful Negative User Review
“I wish I knew that you cannot have customized extensions. We tried to switch but weren’t able to because we couldn’t use our long-established extensions. They did not have a way to work around this either, their suggestion was to just change it. Not going to happen when the extensions are published in all of our literature.”
— Timothy Regas
Ooma has a single subscription plan for businesses called Ooma Office, which is priced at $19.95/user/month and comes with one phone number allocation. Additional phone numbers cost $9.95/number/month.
Check out the list below of some of Ooma’s features:
- Virtual Receptionist
- Extension Dialing
- Mobile Apps (iOS, Android)
- Web Admin Tool
- Unlimited Calling
- 911 Service
- Call Flip
- User Portal
Helpful VoIP Software Resources
Small Business VoIP Service: Who Is The Best? — Choosing a telephone provider affects your day-to-day operations and ongoing costs, but we’ve done most of the research for you to help you navigate through the range of providers and make an informed decision. Read this article for a comparison of the six best options for VoIP software.
Things to Consider When Setting up VoIP Phone Service — Check out this article where we looked into how you can choose which VoIP option can help you provide better service to your more valuable customers and expand the ability of your employees to respond to phone calls outside of the office.
VoIP Speed Test — How Many Phones Can Your Bandwidth Support? — When using a VoIP phone service, the quality of your calls and how many lines you can support will largely depend on the bandwidth of your internet connection. Use our VoIP speed test to measure your bandwidth and learn what it means for your business’ ability to effectively support a VoIP phone service.
Does Ooma offer a free trial or demo?
There was no mention of a free trial on Ooma’s website, but interested users can request for a free live demo to know more about the product.
In which countries does unlimited calling apply?
Ooma’s unlimited calling feature is available in the U.S., Canada, Mexico, and Puerto Rico.
Ooma Overview Video
This video provides an overview on how Ooma can make telephony easy for your business.
When choosing a VoIP software, it’s important that the system integrates with other applications your business is currently using. Here is a list of some of Ooma’s popular integrations: