Ooma is a phone service provider for small businesses. They offer VoIP plans that include basic phone features, toll-free numbers, pay-as-you-go calling plans, and short-term contracts. In this article, we cover user reviews and pricing. Ready to get started with Ooma? Request a demo.
What Ooma Does Well
Users who gave Ooma a positive review said that they are happy that the installation process was easy and that the tool helps them manage their contacts efficiently. They also commended it for lowering their manpower costs and for its efficient customer support.
“We use the virtual receptionist to manage who’s taking calls. The After Hours feature lets us have a whole different set of prompts and contacts for the user, on a schedule that we manage. It is very helpful. The features let us run lean and still have our customers find us.”
What Ooma Does Not Do Well
Users who gave Ooma a negative review recommended some improvements in the software’s customizability, features, and accessibility when the Internet is down. Others complained that the mobile app does not work very well.
“Ooma is not very customizable. From their portal, you are limited to their preset settings and cannot easily set up your own custom extensions. Their mobile app is not good. It doesn’t sync with your calls as other VOIP apps do. It does not ring like a call, just a notification.”
Ooma has a single subscription plan for businesses called Ooma Office, which is priced at $19.95/user/month and comes with one phone number allocation. Additional phone numbers cost $9.95/number/month.
Ready to get started with Ooma? Request for a demo.
Top VoIP Providers 2019
|Best For||Small businesses that want the best balance of features, price, and customer service||Larger companies with flexible budgets that want advanced features and multiple lines||Business owners who want a business phone number on their mobile or personal phones|
|Price||Starts at $34.95 (See more pricing details)||Starts at $39.99 (See more pricing details)||Starts at $29 (See more pricing details)|
Check out the list below of some of Ooma’s features:
- Virtual Receptionist
- Extension Dialing
- Mobile Apps (iOS, Android)
- Web Admin Tool
- Unlimited Calling
- 911 Service
- Call Flip
- User Portal
Top Ooma Pick from Fit Small Business
Small Business VoIP Service: Who Is The Best? — Choosing a telephone provider affects your day-to-day operations and ongoing costs, but we’ve done most of the research for you to help you navigate through the range of providers and make an informed decision. Read this article for a comparison of the six best options for VoIP software.
Can Ooma users keep their existing business phone number?
Can users customize their business phone package with add-ons?
Here is a list of some of Ooma’s popular integrations: