Ooma is a phone service provider for small businesses. They offer VoIP plans that include basic phone features, toll-free numbers, pay-as-you-go calling plans, and short-term contracts. We compiled Ooma user reviews from our website and from around the web and determined that it has a mix of negative and positive ratings. We also shared its available pricing options.
Summary of Ooma User Reviews
What Ooma Does Well
Users who gave Ooma a positive review said that the system is easy to set up, user-friendly, and provides good customer support. They also commended it for lowering their overhead costs and man power requirements.
What Ooma Does Not Do Well
Users who gave Ooma a negative review complained about the company’s inability to customize or use existing number extensions. They also said that it requires no less than an excellent internet connection.
Most Helpful Positive User Review
“We use the virtual receptionist function to manage who is taking calls. The After Hours feature lets us have a whole different set of prompts and contacts for the current user — on a schedule that we manage on our own. It’s very helpful. The features let us run a lean operation while still making it easy for our customers to find us.”
— Patrick
Most Helpful Negative User Review
“I wish I knew that you cannot have customized extensions. We tried to switch but weren’t able to because we couldn’t use our long-established extensions. They did not have a way to work around this either, their suggestion was to just change it. Not going to happen when the extensions are published in all of our literature.”
— Timothy Regas
Ooma Pricing
Ooma has a single subscription plan for businesses called Ooma Office, which is priced at $19.95/user/month and comes with one phone number allocation. Additional phone numbers cost $9.95/number/month.
| Ooma Office | |
| Additional Numbers | |
| Directory Assistance | |
| Porting/Change Fee |
Ooma Features
Check out the list below of some of Ooma’s features:
- Virtual Receptionist
- Extension Dialing
- Mobile Apps (iOS, Android)
- Web Admin Tool
- Unlimited Calling
- 911 Service
- Call Flip
- Music-on-Hold
- User Portal
Helpful VoIP Software Resources
Small Business VoIP Service: Who Is The Best? — Choosing a telephone provider affects your day-to-day operations and ongoing costs, but we’ve done most of the research for you to help you navigate through the range of providers and make an informed decision. Read this article for a comparison of the six best options for VoIP software.
Things to Consider When Setting up VoIP Phone Service — Check out this article where we looked into how you can choose which VoIP option can help you provide better service to your more valuable customers and expand the ability of your employees to respond to phone calls outside of the office.
VoIP Speed Test — How Many Phones Can Your Bandwidth Support? — When using a VoIP phone service, the quality of your calls and how many lines you can support will largely depend on the bandwidth of your internet connection. Use our VoIP speed test to measure your bandwidth and learn what it means for your business’ ability to effectively support a VoIP phone service.
Ooma FAQ
Does Ooma offer a free trial or demo?
There was no mention of a free trial on Ooma’s website, but interested users can request for a free live demo to know more about the product.
In which countries does unlimited calling apply?
Ooma’s unlimited calling feature is available in the U.S., Canada, Mexico, and Puerto Rico.
Ooma Overview Video
This video provides an overview on how Ooma can make telephony easy for your business.
Popular Integrations
When choosing a VoIP software, it’s important that the system integrates with other applications your business is currently using. Here is a list of some of Ooma’s popular integrations:
Top Ooma Alternatives
Not sure if Ooma is the right fit for you? Read our reviews of all top VoIP software or check out one of these three Ooma alternatives.
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Timothy Regas
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Ooma sets up the account quickly, has inexpensive equipment, and has friendly support.
Ooma is not very customizable. From their portal you are limited to their preset settings and cannot easily setup your own custom extensions. Their mobile app is not good. It is a step in the right direction, but doesn’t sync with your calls as other VOIP apps do. It does not ring like a call, just a notification.
I wish I would have known that you cannot have customized extensions. We tried to switch but weren’t able to because we couldn’t use our long established extensions. They did not have a way to work around this either, their suggestion was to just change it. Not going to happen when the extensions are published in all of our literature.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Patrick Short
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
We use the virtual receptionist to manage who’s taking calls. The After Hours feature lets us have a whole different set of prompts and contacts for the user, on a schedule that we manage. Very helpful. The features let us run lean and still have our customers find us.
Once, in five years, they’ve had a system outage. They handled it pretty well – were honest when I called them about what was happening and what to expect. Calls still went to our receptionist, we just couldn’t make calls on those lines.
I would have moved sooner if I’d realized how much money we would save and how superior the service is compared to Century Link.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Lydia Calder
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Easy to customize the phone options online. Good customer service. Lots of different options for directing calls.
Only works well with strong internet connection, will disconnect from base station for up to a couple days sometimes.
I wish I had known it works best with very strong internet, in our area the connection just did not keep up.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Paul Chen
Review SourceOrganic
Misleading free trial offer. Shipping charged and not refunded as promised. Return shipping not covered in 100 percent free trial unlike what rep promised.
Review SourceOrganic
M. Glowinski
Review SourceOrganic
Don’t trust the good reviews…Ooma started making charges on the company credit card with no service. The salesman walked in and was never heard from again. No contact info…nothing. Ooma spent most of their time
ignoring our requests to cancel.
Review SourceOrganic