OpenText Qfiniti is a contact center and workforce optimization solution that engages employees to increase workforce performance. Its services include multichannel interaction analysis, real-time agent support, and call center performance management. In this article, we cover OpenText Qfiniti reviews and pricing. Ready to get started? Request a demo.
OpenText Qfiniti Pricing
OpenText Qfiniti pricing is currently not published on its website. Pricing for similar services ranges from $0 to $29 per month for those with basic calling services and can cost $39 to $75 per month for those with more advanced functionalities. Interested users may contact OpenText Qfiniti for a customized quote.
Ready to get started with OpenText Qfiniti? Request a demo.
Top OpenText Qfiniti Alternatives 2019
- Call centers desiring a solution with add-on features for customizable service plans
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Summary of OpenText Qfiniti Reviews
As of the date this article was written (Oct. 22, 2019), there are no up-to-date OpenText Qfiniti reviews online. If you are a past or current OpenText Qfiniti customer, leave a review to help other business owners who are deciding whether or not to use the software.
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OpenText Qfiniti Features
Check out the list below of some of OpenText Qfiniti’s features:
- Call recording
- Performance management
- Call center compliance
- Call scoring and speech analytics
- Amazon Connect integration
- And more
OpenText Qfiniti FAQs
What does a workforce optimization software do?
A workforce optimization software helps increase employee engagement by capturing interactions and managing schedules of agents. It can also provide tools for coaching and quality monitoring and can help in automating agent tasks such as customer interactions.
How can OpenText Qfiniti help increase workforce engagement?
OpenText Qfiniti helps streamline staffing, scheduling, and workforce training. It also provides advanced speech, voice of customer (VoC), and multichannel analytics that can provide agents with actionable insights into customer behavior.