Oracle Siebel is a CRM software that allows users to perform customer management tasks across various channels and devices. It delivers comprehensive CRM solutions that are tailored to specific industry requirements including banking, communications, and hospitality. We compiled Oracle Siebel user reviews from around the web and determined that they generally have positive ratings. We also compared the most popular pricing options available.
Summary of User Reviews
What Oracle Siebel Does Well
Users who gave Oracle Siebel positive reviews said that it streamlines all essential customer data in a single platform. They also like how Oracle Siebel can be customized to their specific business industry.
What Oracle Siebel Does Not Do Well
Users who gave Oracle Siebel negative reviews said that they encounter system crashes or glitches. Some users report that there are times when it does not sync to the other systems that their company uses.
Most Helpful Positive User Review
A user who gave Oracle Siebel a positive review on G2Crowd said that he likes the convenience of being able to consolidate all the necessary customer data in a single platform — saving them a lot of time from using multiple web applications. He also likes how the software gives him an option to search related customer data by using various information such as policy number and transaction code.
Most Helpful Negative User Review
One user who left a review of Oracle Siebel on G2Crowd said that there are times when the system crashes which results to lost data. She shared that in the past, this created a lot of negative experiences with their customers since it takes time to address their concerns due to software glitches.
Oracle Siebel Pricing
Oracle Siebel offers a main base plan: Siebel CRM Base ($3,750/license) for users that need general CRM functionalities. For users belonging to a specific business industry that want customized functionalities, an industry-specific CRM base add-on ($400/license) is required. All users who need industry-specific add-on still need to purchase the Siebel CRM Base license.
| Siebel Base Applications | Software Update License & Support | |
|---|---|---|
| Siebel CRM Base | ||
| Communications, Media, and Energy CRM | ||
| Financial Services CRM | ||
| Life Sciences | ||
| Manufacturing | ||
| Distribution | ||
| Public Sector |
The license duration depends on a user’s preference.
Oracle Siebel Features
Check out the list below for some of Oracle Siebel’s features.
- Lead Scoring: displays probability to close a deal or level of potential purchase from a customer/client, as well as raises average transaction values
- Lead and Pipeline Management: enables users to keep track of the various stages of their interaction and level of transaction with their potential clients and customers
- Performance Reporting and Analysis: lets users analyze their businesses performance resulting to actionable insights and sound decisions
- Task Management: allows users to track the progress of their various tasks and projects
- Genesys Integration: lets users integrate a VoIP service to their CRM platform to improve communications with their customers
- Contact Management: lets users organize a directory of all their business contacts including their profile and contact information
Helpful CRM Software Resources
The 6 Best CRM Software for Small Business in 2018 – Read our buyer’s guide for the top six CRM for small businesses. We looked at the most popular options and rising stars that cover the range of options for small businesses in terms of price, features, and integrations.
Best Free CRM Software – Want to use a CRM, but not willing to invest any resources? Read our guide on the best free CRM for businesses, plus analysis on what features you’ll get with each.
Best Mobile CRM App for 2017: ProsperWorks vs. PipeDrive vs. Other Top Options – Mobile CRM apps allow sales teams to manage customer relationships on the go. In this article, we looked at the most popular options, the rising stars, and the selected six that suit the range of small business needs.
Oracle Siebel FAQ
Is Oracle Siebel good for mobile work?
Oracle Siebel mobile applications work both online and offline across all kinds of smartphone devices.
Is Oracle Siebel available as a cloud solution?
Yes, Oracle Siebel uses the Oracle Public Cloud as a cloud solution.
How many industry-specific solutions does Oracle Siebel have as of the moment?
Oracle Siebel currently has 21 specific business industry solutions built on the platform. Other users of Oracle Siebel are developing integrations, extensions, and other custom functionalities using the software.
Oracle Siebel Overview Video
This video provides an in-depth discussion on Oracle Siebel’s cloud infrastructure which helps users sync their customer data across different platforms.
Top Oracle Siebel Alternatives
Not sure if Oracle Siebel is the right fit for you? Read our reviews of the top CRM software for comparison or check out one of these three Oracle Siebel competitors.
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