OXON is a cloud-based contact center platform that helps businesses manage communications from one place. It enables users to communicate with customers through multiple channels and track customer activity throughout their lifecycle. In this article, we cover OXON reviews and pricing. Ready to get started? Request a demo.
OXON pricing is divided into three plans: Business (€39/user/month, approximately $42.67), Business Plus (€49/user/month, approximately $53.63), and Enterprise (€69/user/month, approximately $75.50). The main difference between the plans is access to premium features such as automatic client recognition, net promoter score, and webchat, and social network communications.
Automatic Client Recognition
OXON also offers mass email sending services, which cost €0.0006 per email or approximately $0.00066.
Specific pricing for voice-over-internet-protocol (VoIP) and short message service (SMS) services per country can be obtained by downloading the appropriate pricing sheets from OXON’s website.
The estimated fees in United States dollars seen above are based on the foreign exchange rate at the time that this article was written (October 1, 2019).
Ready to get started with OXON? Request a demo.
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- Call centers desiring a solution with add-on features for customizable service plans
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Summary of Positive OXON Reviews
Users who gave positive OXON reviews online commented that the software is simple, user-friendly, and is a good time saver. They added that it combines an easy-to-use interface with complicated functions. Others pointed out that it has many parameters that can be modified in accordance with the needs of the user’s employees, and that it also provides tools to evaluate agent productivity.
One user who gave a positive OXON review on Capterra commented that it saved a lot of time for their business. She also shared that it helped boost their customer center productivity. She added that the platform has good filtering capabilities and that it helps create custom lists of customers.
Summary of Negative OXON Reviews
As of the date that this article was written, there are not many up-to-date negative OXON reviews online. Some users, however, commented that switching between plans cannot be done through the interface. Others pointed out that dashboard data loading is sometimes slow.
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Check out the list below of some of OXON’s features:
- Detailed customer identification
- Centralized database
- Call recording
- Blended multichannel communications
- Customer tag system
- Email and social networks
- Analytics and business management
- And more
Can I follow-up on customer interaction?
OXON allows users to ask their customers about their conversation after a call by sending a text message containing questions related to customer satisfaction. Results of surveys are stored on OXON so users can track the data whenever they need it.
Does OXON have a ticketing system?
OXON uses a ticketing system that acts as a shared inbox for all customers’ questions and concerns. This way, no matter what channel the customer uses to contact the company, the support agent is always provided with a consistent ticket that helps the management of concerns easier.