Paldesk is a live chat platform that enables users to communicate with their websites’ visitors from one dashboard. Its features include ticket management, predetermined answers to frequently asked questions, and predefined business hours and offline messages. In this article, we cover Paldesk reviews and pricing. Ready to get started? Sign up for free.
Summary of Positive Paldesk Reviews
Users who gave Paldesk a positive review like that it enables them to communicate with current and potential clients in one place. Some also mentioned that its platform is easy to use and has customizable features.
One user who gave Paldesk a positive review on Finances Online said that the software helps his company engage with more customers, increase sales, and generate better client feedback. He added that his team is now able to reply to client inquiries faster and more efficiently.
Summary of Negative Paldesk Reviews
Users who gave Paldesk a negative review wished that it would have more features, such as visitor and video recording. Others pointed out that its free version is not integrated with Twitter.
One user who gave Paldesk a negative review on G2 complained that while its free version connects with the web, email, and Facebook, it does not offer a Twitter integration. He also noted that its customer service team is sometimes slow to respond.
The Paldesk pricing scheme features three plans: Free ($0), Pro ($16/agent/month) and Custom (custom priced). A discount is given to those who sign up for annual billing. The main difference between the plans is access to premium features, such as cloud storage, branding, and API.
*Annual plans are billed in lump sum at the beginning of the billing cycle.
Ready to get started with Paldesk? Sign up for free.
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Check out the list below of some of Paldesk’s features:
- Multiple channels
- Unlimited agents and chat history
- Smart chatbot
- Multiwidget support
- Customizable widgets
- Analytics and reporting
What does the free account include?
The free account’s features include unlimited agents, multiple channels, basic integrations, and customizable widgets.
Does Paldesk offer a free trial?
Yes, it does. By default, Paldesk gives users a seven-day free trial before they are asked to enter credit card details and choose a plan.
Here is a list of some of Paldesk’s popular integrations: