Paychex provides payroll and tax solutions to small businesses including online payroll, tax management and time & attendance computation. We compiled Paychex Payroll reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
Paychex offers multiple HR products, but in this review we will be focusing on their payroll services.
Paychex Payroll Customer Reviews
Summary of User Reviews
We scoured hundreds of reviews and found that Paychex Payroll has generally positive ratings. Here’s what we found:
What Paychex Payroll does well:
While there are rare cases of problems with customer support, the majority of users agree that compared to its competitors, Paychex has better customer service with their knowledgeable and helpful team members.
What Paychex Payroll does not do well:
Reviewers who gave Paychex Payroll negative ratings said the interface looked outdated and loaded slowly, especially for companies that have a lot of payroll related workloads.
Most Helpful Positive User Review
One user who gave Paychex Payroll a 5-star review said that Paychex’s 24/7 support was great. The specialists knew what they were doing, and were available to help out even during busy times like tax season.
Most Helpful Negative User Review
One user who gave Paychex Payroll a 1-star review said that compared to other payroll systems, the interface of Paychex looks a bit antiquated. The policies are also outdated, with Paychex charging for additional services that other payroll systems have begun offering for free. Also, the system is lacking when it comes to third-party software integrations.
Other Paychex Payroll User Reviews From Around the Web
Here are a few other resources for finding helpful Paychex Payroll customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average rating as of date article was written: Mar. 30 2017|
How We Determined Quality of User Review Websites
- G2 Crowd has plenty of reviews on the service. Each reviewer follows a template where they answer specific questions to ensure that reviews are informative and fair.
- Better Business Bureau is a trusted consumer protection watchdog that gives users assistance with complaints filed against the company.
- PCMag has a staff review about the service on their website. While the review goes into complete detail of the many pros and cons of the service, one person’s perspective isn’t necessarily shared by all.
Paychex Payroll Pricing
|Pricing per year|
|Process 1099s and W-2s|
|File Local, State and Federal Taxes|
Paychex Flex offers customized payroll services for small business (max of 50 employees). They charge per pay period, so your costs will depend on how frequently you do your payroll and how many employees you have. People can go to their website and fill out a short survey to get a price quote that’s specific to their payment frequency and needs.
For the purpose of this review, we used a quote for a 10-employee company running on a bi-weekly payroll schedule. While Paychex is slightly more expensive compared to its competitors, they are known to give discounts, and in some cases, even waive the setup fee.