Paychex Flex (formerly Paychex) is a cloud-based PEO solution that provides businesses of any size with payroll and HR management functions. It also offers solutions for employee benefits administration, time tracking, and recruiting. In this article, we cover user reviews and pricing. Ready to get started with Paychex Flex? Contact their support team for more information.
What Paychex Flex Does Well
Users who gave Paychex Flex a positive review said that software is a great help in handling a lot of the time-consuming HR aspects of their business, such as payroll, benefits tracking, and more.
One user who gave Paychex Flex a positive review on G2 Crowd shared that he is now able to focus more on his clients and other important areas of his business since Paychex Flex efficiently handles the tasks that would otherwise take up too much of his time. He likes that all of his payroll, taxes, and benefits are all in one place and easy to access.
What Paychex Flex Does Not Do Well
The reviews on Paychex Flex are very mixed, specifically in the customer service aspect. Some users find the customer service adequate, while others consider it to be one of the worst they’ve ever experienced. Some mentioned that there are a lot of inconsistencies in customer service and client assistance.
One user who gave Paychex Flex a negative review on Capterra said that their customer service is one of the worst he has ever dealt with. He added that he has a hard time keeping track of whom to contact for what issue because there’s a different account manager for each separate area, forcing him to keep a contact sheet to know whom to contact for questions about HR, time and attendance, payroll, and benefits. He feels that the implementation of each system is terribly unorganized.
Paychex Flex Pricing
Paychex charges a set-up fee of $200, and its pricing depends on the number of employees. The table below shows an estimated price that a company with 10 employees has to pay in a year. The estimated amount of $3,364.50/year can be negotiated for a discount upon consultation with a sales representative.
|Pricing for 10 employees, biweekly payroll|
|Issuance of W2s and 1099s (10 employees)|
Ready to get started with out Paychex Flex? Contact their support team for more information.
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Paychex Flex Features
Check out the list below of some of Paychex Flex’s features:
- Time and Attendance
- Retirement Services
- Recruiting and Applicant Tracking
- HR Records (HRMS)
- Benefits Admin
- Hiring and Onboarding
- Reporting and Analytics
Paychex Flex FAQ
Does Paychex Flex offer a live demo?
Can I try Paychex Flex for free before I buy it?
Here is a list of some of Paychex Flex’s popular integrations: