Paychex is a PEO solution that provides small and medium sized businesses with payroll and human resource management functions. We compiled Paychex reviews from around the web to determine what customers think about the company and compared the most common pricing options for small business owners.
For an in-depth comparison of the three top PEO providers, read our buyer’s guide.
Paychex Customer Reviews
Summary of Paychex Customer Reviews
We scoured available reviews online and found that Paychex has generally positive ratings. Here’s what we found:
What Paychex does well:
Users who recommend Paychex really liked the efficient processing of payroll and compensation for their employees. Great customer service was also cited by users.
What Paychex does not do well:
Users who left negative reviews said that Paychex’s feature on monitoring time and attendance is difficult to manage. A lot of users also experienced glitches and website crashes when using the software.
Most Helpful Positive Review
A user who left a positive comment on the review site, Software Advice, said that Paychex has all the functionalities a small business would need in terms of handling employees’ compensation and payroll. She mentioned that the system is secure, efficient, saves you from keeping paper records and keeps all employee payroll data organized in its platform.
Most Helpful Negative Review
A user who left a negative review on the review site, G2 Crowd, said that Paychex’s website has a bad habit of crashing or going down for maintenance at the most inconvenient times. He mentioned that the tech support and customer service team are never up to date with their system status and are slow to respond to complaints. He cited that he once experienced the site being down for more than 10 hours with no one from customer support addressing the problem. He sent an email through their ticket system and only received a response 3 days later.
Paychex Reviews From Users Around the Web
Here are a few other resources for finding helpful Paychex reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|User Review Website||Average Rating||Number of Reviews||Quality of Reviews|
|G2 Crowd||2.9 out of 5||100||Great|
|Software Advice||4 out of 5||257||Great|
|Yelp||2 out of 5||64||Good|
How We Determined Quality of User Review Websites
- G2 Crowd has excellent quality reviews from verified users and asks specific questions that most respondents gave insightful answers to. The site has a lot of recent reviews as well.
- Software Advice has good quality reviews, verifies its users and implements specific review guidelines for all users. Additionally, it uses simple information segregation including pros, cons, and recommendations making reviews easy to digest. The site has a lot of recent reviews as well.
- Yelp provides good quality reviews from verified users. The site asks reviewers to leave general feedback about the service which most users gave informative answers to. The site has a lot of recent reviews as well.
Paychex’s pricing is not published online and the information above was given upon phone consultation with a sales representative.
Paychex charges clients per pay period and the pricing depends on the number of employees that a company has. The table above shows the estimated amount that a company with 10 employees will pay in a year. The estimated amount of $3,364.50 per year can be negotiated for a discount upon consultation with a sales representative. The service comes with a set-up fee of $200.00 but Paychex often offers to waive this amount to get clients onboard.
Paychex can include issuance of W2s and 1099s in its services for an additional charge depending on the number of employees.
Its payroll features include running payroll online through its platform, direct deposit to employees bank accounts, submitting new hire reports, paying taxes, setting up worker’s compensation insurance, creating employee accounts for easy access of payroll information, and printing payroll reports.