Paycom is a cloud-based payroll and human capital management (HCM) platform. It offers solutions for managing and tracking the various stages of the employee lifecycle. We compiled available reviews from around the web and found that Paycom has mostly positive ratings. We also compared the most popular pricing options for small business owners.
Paycom Customer Reviews
Ease of Use: Excellent
Customer Service: Fair
Pricing: Currently Unavailable
Summary of Paycom Reviews
What Paycom does well:
What Paycom does not do well:
There weren’t a lot of negative reviews about Paycom, but there were mixed reviews about their customer service. A lot of users experienced excellent customer service from their dedicated specialists, while some had less than ideal experiences (e.g. slow assistance or no help at all).
Most Helpful Positive User Review
A positive reviewer from the site G2 Crowd said that the platform is fantastic and has completely changed their procedures for the better. She said Paycom could equate to at least one full time employee for them from the level of efficiency it has created. She said their company had incredibly high expectations, but Paycom has exceeded those expectations in every aspect.
Most Helpful Negative User Review
A reviewer from Software Advice said that there are times they wouldn’t hear back from Paycom’s customer support for a long time — even after follow up emails and phone calls regarding their reported issues. He also said that the fees associated with certain procedures seemed a little steep, especially when compared to other payroll providers.
Other Paycom Reviews From Users Around the Web
Here are a few other resources for finding helpful Paycom reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
*Average rating as of date article was written: Oct 18, 2017
Paycom Pricing is not readily available on their website. Based on the reviews, pricing seems to range between average and above average compared to other HR service providers.
They break down their solutions into the following functionalities:
- Hire (talent acquisition)
- Engage (time and labor management)
- Pay (payroll)
- Manage (talent management)
- Track (HR management)
The software can be accessed via web or Android and iOS apps. They also offer customer support in the form of a knowledge base, video tutorials, online support (via email or chat), and phone support. It is worth noting that every Paycom account gets assigned one dedicated specialist for implementation and general customer support.