Paycom is a cloud-based payroll and human capital management (HCM) platform. It offers solutions for managing and tracking the various stages of the employee lifecycle. We compiled available reviews from around the web and found that Paycom has mostly positive ratings. We also compared the most popular pricing options for small business owners.
Paycom Customer Reviews
Ease of Use: Excellent
Customer Service: Fair
Pricing: Currently Unavailable
Summary of Paycom Reviews
What Paycom does well:
Users who gave Paycom a positive review liked how the software has simplified their payroll process.
What Paycom does not do well:
There weren’t a lot of negative reviews about Paycom, but there were mixed reviews about their customer service. A lot of users experienced excellent customer service from their dedicated specialists, while some had less than ideal experiences (e.g. slow assistance or no help at all).
Most Helpful Positive User Review
A positive reviewer from the site G2 Crowd said that the platform is fantastic and has completely changed their procedures for the better. She said Paycom could equate to at least one full time employee for them from the level of efficiency it has created. She said their company had incredibly high expectations, but Paycom has exceeded those expectations in every aspect.
Most Helpful Negative User Review
A reviewer from Software Advice said that there are times they wouldn’t hear back from Paycom’s customer support for a long time — even after follow up emails and phone calls regarding their reported issues. He also said that the fees associated with certain procedures seemed a little steep, especially when compared to other payroll providers.
Other Paycom Reviews From Users Around the Web
Here are a few other resources for finding helpful Paycom reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
| Review Website | |||
|---|---|---|---|
| G2 Crowd | |||
| Software Advice | |||
| Gartner |
*Average rating as of date article was written: Oct 18, 2017
Paycom Pricing
Paycom Pricing is not readily available on their website. Based on the reviews, pricing seems to range between average and above average compared to other HR service providers.
They break down their solutions into the following functionalities:
- Hire (talent acquisition)
- Engage (time and labor management)
- Pay (payroll)
- Manage (talent management)
- Track (HR management)
The software can be accessed via web or Android and iOS apps. They also offer customer support in the form of a knowledge base, video tutorials, online support (via email or chat), and phone support. It is worth noting that every Paycom account gets assigned one dedicated specialist for implementation and general customer support.
Compare Paycom Competitors
Not sure if Paycom is the right HR software for your small business? Check out our HR software buyer’s guide comparing three top providers.
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Robert Wanjohi
Review SourceOrganic
Manages and ensures payroll is processed and submitted on time
It keeps the employees happy by helping institute practical HR functions and processes
Its easy to install
Accessing the software from a remote area probably when in field, its a bit stressing
Nothing major that frustrates me or makes me regret using the software. Its fine in our company
Review SourceOrganic
Jeffrey Marion, GISP, CFM
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Paycom is great for finance and other business expenses. It is a great interface for understanding all aspects of pay from your employer.
Paycom could benefit from having a better mobile app. The current app is difficult to navigate.
Not knowing the full capabilities of the software compared to other vendors would have affected our decision or at least given us reason to look at other competitors.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Sara Pierce
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Paycom has a good product and many services options. They have a complete payroll system that can integrate with your current accounting software. The company has above par customer service representatives that are very helpful and always have great attitudes.
Paycom has a good resource of tutorials. It would help to shorted the tutorials to be more quick resource friendly. More assistance in human resource support would be a great option. Any options to add legal advice would be welcome.
It has been cost effective with no longer having to pay for services not needed, so we wished we would have switched sooner.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Steve Kim
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Basic functionality is there and the UI is fairly easy to navigate.
Beyond basic functionality, I feel as though the platform lacks more customized and advanced features. The UI is also dated in my opinion as well as the mobile app.
I think knowing the full set of features and capabilities as compared to other products may have influenced our decision.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Karissa (Eudy) Devore M.Ed.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
At our school teachers often take on additional duties, which often change day to day or come up unexpectedly when bad weather results in cancelled recess. Even when these situations come up, PayCom makes it easy to add hours and submit them for approval quickly.
It is also great to be able to manage so many things in one place- insurance enrollment, pay roll, training checklists, taxes, etc.
It’s also great to be able to access an archive of previous pay stubs.
I haven’t had any problems with PayCom, all of the features I have used are excellent.
I can’t think of anything! I’ve been thrilled with this system.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.