Paypal Here is a “pay as you sell” payment processing and tracking software. It allows you to accept payments for your business via credit card, debit card, invoice, cash or check, all while on-the-go.
We compiled reviews from our own website plus looked at user reviews from around the web to determine what Paypal Here customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of other three top mobile credit card processing companies (Square, PayPal Here, Intuit GoPayment), read our buyer’s guide.
Paypal Here Customer Reviews
Overall Experience: Good
Ease of Use: Fair
Customer Service: Bad
Pricing: Good
Summary of Paypal Here Reviews
We scoured hundreds of reviews and found that Paypal Here has generally mixed ratings. Here’s what we found:
What Paypal Here does well:
People who gave Paypal Here a positive review liked the many options it offers, how easy it was to use, and how quickly payments are reflected in their accounts.
What Paypal Here does not do well:
Most of the negative reviews cited issues with funds being held when transactions exceeded a certain amount, and customer service not being able to offer a clear cut explanation or solution to the problem.
Most Helpful Positive User Review
“PayPal Here was extremely easy to use and set up! It linked to my Paypal account, and the funds showed right away in Paypal, which was perfect since I had some last minute online shopping to do. For some this might not be an advantage, but I use PayPal for my blogging and online transactions so it’s perfect for me. I had one or two glitches but I chalked it up to my phone having issues and not the reader. I will definitely keep using PayPal Here as I work on selling more! Try it, you will be impressed.”
–Kylea Johnson
Most Helpful Negative User Review
“If you receive more than $500 in sales in a 7-day period, PayPal will hold your funds (anything over $500) in “reserves” for 30 days! This is not made explicit during sign up, so it came as a huge surprise to me. I wasn’t able to transfer funds into my checking account at the end of the workday. Nevermind that I have business expenses due by the end of the month. Paypal’s customer service solution was to “Borrow money from a friend until your reserves are available.” Very unprofessional and insulting.”
–Lindsay Worley
Other Paypal Here Reviews From Users Around the Web
Here are a few other resources for finding helpful Paypal Here reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
| Review Website | Average Rating | Number of Reviews | Quality of Reviews |
|---|---|---|---|
| Google Play | 4.3 out of 5 | 27,208 reviews | Good |
| Merchant Maverick | 4 out of 5 | Staff Review | Good |
| Card Payment Options | 4.5 out of 5 | 82 reviews | Fair |
*Average rating as of date article was written: March 8, 2017
How We Determined Quality of User Review Websites
- Google Play has a ton of recent reviews from actual users of the product. Most of the reviews are concise and to the point.
- Merchant Maverick has an in-depth staff review, plus over 100 user reviews at the bottom of the page.
- Card Payment Options specifically reviews point of sale software. The breakdown of reviews into marketing, costs, and service is very helpful.
Paypal Here Pricing
| App | Free |
| Payment Processing Fee | 2.7% per swipe (US credit card) 3.5% + $0.15 (keyed-in credit card) 2.9% + $0.30 per invoice sent 1% for cross-border transfers |
| Platform | iOS, Android, and Windows devices |
| Offline | Not included |
| Merchant Account | Included |
| Users | Up to 1,000 / account |
| Inventory Management | Included |
| Hardware | First mobile card reader is free $14.99 for every additional card reader $79 for a versatile chip card reader |
| Customer Service | 24/7 phone, email |
Setting up a Paypal account and the actual Paypal Here app are free. With a “pay as you sell” system, you will only be charged when you accept a payment. The initial mobile card reader that will be attached to your tablet or phone is also free. You will only pay extra if you need more than one card reader, or if you want to upgrade to a chip card reader.
Compare Paypal Here Competitors
Not sure if Paypal Here is the right fit for you? Check out our our comparison of three top mobile credit card processing providers: Square, PayPal Here, and Intuit GoPayment.
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Cynthia Manietta
Take big cuts from any profits
Ffix the problem
GOSH.. I bought a silly PayPal card reader and it doesn’t work unless you have signed up for a business account.. ie sending PayPal all the business documents/ proof if identity which I did this days ago.. and still i cant get it to work.. called the help line and was told it will work in 4-5 hours.. and nope.. its not. does anyone have any experience with a square card reader.. as I think i have to buy one today.. cause PayPal suck!!!
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Tyler Hakesley, CPA
PayPal offers a great solution for businesses to collect credit card payments without requiring the use of an external payment processor like Stripe which can be complex to setup, or a physical card reader.
If there are significant volumes of your transactions going through PayPal, it may be best to look at alternatives. The holds they place on certain amounts can be frustrating and difficult to understand, and the accounting for PayPal transactions can get complex depending on how the reporting “feels like working” that particular day.
I wish I had known about the additional holds and road blocks to be placed on my transactions automatically after a certain level of sales.
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Ben
Nothing. They are the worst
Everything.
Fees are not what they advertise, they are much higher. They hold your money for a very long time, and then only let you withdraw $1k every 30 days.
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Joan andrews
I’m not sure any more what they do well. They have decreased so much with their customer support. It’s like we don’t rate any more.
I had a resolution that required attention and they didn’t look at because tbey were actually involved themselves. Like it was their company. Talk about conflict of interest.
I’ll think twice about using them any more, so untrustworthy.
As above
Yes. I wish I had this time. They were good some time ago. Not sure what has happened.
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Eduardo
Bad to use for a small business or any at all. They decline you from using it after you buy it. Plus you get blocked for entering a security question of a person you have never heard of wrong. They don’t explain anything to you or help you. They just basically ban you from using there app even though you have already purchased there device. Plus it took hours to set up only to get banned for good out of app software. I sent email and got a response of sorry your not approved to use there app software and device.
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