Pendo User Reviews, Pricing & Popular Alternatives

Item: Pendo
Rating: 4.7

By Olivia Solomon on November 27, 2018 | Property Management Software Reviews, Reviews

Average Rating 4.7 4.7 from 8 ratings

Pendo is a cloud-based property management platform that allows users to streamline their day-to-day real estate tasks. Its features include tenant screening, online rent payments, inspection reports, and more. In this article, we covered its available pricing options. Ready to try Pendo? Get a free trial.

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Summary of Pendo User Reviews

As of the date this article was written (11/09/18), there are no up-to-date user reviews of Pendo online. If you are a past or current Pendo customer, leave a review to help other business owners who are deciding whether or not to use the software.

Pendo Pricing

Pendo offers a free option and two paid plans: Indie ($29/month) and Pro ($99/month). The main differences between the plans include the number of rental properties managed and access to premium features such as multiple payout accounts, free portfolio import service, recurring customized reports, and branding materials.

Plans	Monthly Pricing ($/Month)	Annual Pricing* ($/Year)	Number of Rental Properties
Solo	$0	$0	1
Indie	$29	$312 (or $26/month)	Unlimited
Pro	$99	$1068 (or $89/month)	Unlimited

*The annual plans are paid in full at the start of the billing cycle.

Ready to try out Pendo? Get a free trial.

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Top Pendo Alternatives 2019

Avail

Average Rating 1.2 1.2 from 2 ratings

Best for landlords who want only tenant screening and the option for online property management tools
Starts at $0 per month

Visit Avail

Buildium

Average Rating 4.8 4.8 from 22 ratings

Best for landlords that want reports that are customizable and easy to generate
Starts at $47 per month

Visit Buildium

Top Property Management Software Pick from Fit Small Business

8 Best Property Management Software 2018 — The best property management software helps property managers stay organized while completing tasks like tracking rent payments and maintenance requests. In this guide, we recommended our top picks based on the quantity and types of properties that can be managed.

Pendo Features

Check out the list below of some of Pendo’s features:
SEE FEATURES

Pendo FAQ

What can the Pendo mobile app offer to its users?
SEE ANSWER

How does Pendo help users advertise their properties online?
SEE ANSWER

Popular Integrations

Here is a list of some of Pendo’s popular integrations:
VIEW INTEGRATIONS

Pendo Alternatives

Not sure if Pendo is the right fit for you? Read our reviews of all top property management providers.

View Top Competitors

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Reviews (8)
Disclaimer: Reviews on FitSmallBusiness.com are the product of independent research by our writers, researchers, and editorial team. User reviews and comments are contributions from independent users not affiliated with FitSmallBusiness.com's editorial team. Banks, issuers, credit card companies, and other product & service providers are not responsible for any content posted on FitSmallBusiness.com. As such, they do not endorse or guarantee any posted comments or reviews. Post Your Review

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Aaron Beaty
1 Review
10 Points
1 Screenshot
0 Answers
Verified Review This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
December 18, 2018 at 9:04 pm
★ ★ ★ ★ ★
Overall Experience
★ ★ ★ ★ ★
Ease of Use
★ ★ ★ ★ ★
Pricing
★ ★ ★ ★ ★
Customer Service
What does the company do well?
Pendo does a perfect job of giving you accurate and up to date analytics on the use of your product. It’s perfect for when you want to discover pain points in your product and address them to better serve your customers. Their NPS System is also highly useful and with the added integration to Slack, we can better see what our customers are saying about us and when. The recent ability to see customer Retention has been my favorite as it’s really helping us figure out how much our customers are using our product and then address why there is a decrease in use over time. I should also note that working with Pendo has never been a pain. Their CSMs listen and respond to all of your needs with no push back.
What does the company not do well?
I’d really love to see added Behaviors such as where users may get stuck using our product. I also wish Guide/NPS/Poll features were less technical. I am fairly technical, myself, but I’ve found myself having to rely on utilizing HTML and coding in the Guide creation process whereas a simpler click & drag interface is better served for faster guide creation.
What do you wish you had known about the company before using?
I wish I had known that certain areas of the site would require a little more technical knowledge, but I know they’re making changes/updates to those areas (Guide Creation) to address those points.
Verified Review This reviewer provided a screenshot to verify they are an active user of the product.
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Joanie (Ritchie) Lutz
1 Review
10 Points
1 Screenshot
0 Answers
Verified Review This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
December 14, 2018 at 8:24 pm
★ ★ ★ ★ ★
Overall Experience
★ ★ ★ ★ ★
Ease of Use
★ ★ ★ ★ ★
Pricing
★ ★ ★ ★ ★
Customer Service
What does the company do well?
Pendo makes finely targeted tooltips, popups, and guides a piece of cake to create and implement. The interface is very intuitive which makes it easy to learn. Value can be realized almost immediately after install.
What does the company not do well?
There could be some work done in terms of grouping and sorting. You can compare feature 1 with feature 2, but you can’t compare all features in group 1 with all features in group 2. That being said, this is a minor issue and could be resolved easily so I’m sure it will be addressed in the near future.
What do you wish you had known about the company before using?
Nothing really, Pendo is very transparent and upfront about their pricing models and practices.
Verified Review This reviewer provided a screenshot to verify they are an active user of the product.
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Caleb Owen
1 Review
10 Points
1 Screenshot
0 Answers
Verified Review This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
December 14, 2018 at 1:48 pm
★ ★ ★ ★ ★
Overall Experience
★ ★ ★ ★ ★
Ease of Use
★ ★ ★ ★ ★
Pricing
★ ★ ★ ★ ★
Customer Service
What does the company do well?
We’ve had some incredible success with Pendo, not only in the area of product analytics and usage stats, but even more so from a Customer Success perspective. We’ve moved a ton of our engagement into the products to reach actual users which boosted survey response rates and cut down on support cases for known issues. The ease of adding a message in-app or building a survey or walkthrough has been invaluable – I’m able to pull other team members in to create and edit content with very little training. Our NPS response rate has increased 5X by moving it into the products (via Pendo) vs a traditional email survey. Aside from the results, Pendo has been a great partner. Each CSM we’ve worked with has been responsive, helpful, and takes a vested interest in the success of our teams. We definitely feel the Pendo love.
What does the company not do well?
I’d love to see more options for manipulating data within the UX. More filters, reporting options; more buttons!
What do you wish you had known about the company before using?
We’ve had a few challenges when it comes to using one Pendo instance across multiple product platforms – make sure you have a truly global unique ID database across the platforms if you’re doing this!
Verified Review This reviewer provided a screenshot to verify they are an active user of the product.
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Ashley Saliba
1 Review
10 Points
1 Screenshot
0 Answers
Verified Review This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
December 14, 2018 at 8:28 am
★ ★ ★ ★ ★
Overall Experience
★ ★ ★ ★ ★
Ease of Use
★ ★ ★ ★ ★
Pricing
★ ★ ★ ★ ★
Customer Service
What does the company do well?
Pendo has been incredibly helpful in tracking user behavior and feature usage, as well as collecting feedback. We had a tough time monitoring adoption of new features in the past, but with Pendo we’ve been able to easily bring these analytics directly to product managers without having to involve developers. Also, the customer success team at Pendo is wonderful in helping you get set up and are really supportive throughout the onboarding process. They really make sure you’re set up to use the tool successfully.
What does the company not do well?
I wish there was a bit more flexibility with the polls. You can set up an NPS poll quite easily, but there have been times where we want to ask ~3 questions or so and it’s not possible to do without some hacked configuration.
What do you wish you had known about the company before using?
I wish we did a better job of getting the right people on the onboarding calls with the customer success team. We had the buyer on these calls, but they weren’t the ones doing the configuration. So our dev team who was doing the actual set up had to comb through the documentation to learn how to get all of the pages and features tagged properly. So this is more of our fault than theirs but something other companies could learn from.
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Shaun VanWeelden
1 Review
10 Points
1 Screenshot
0 Answers
Verified Review This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
December 12, 2018 at 10:12 am
★ ★ ★ ★ ★
Overall Experience
★ ★ ★ ★ ★
Ease of Use
★ ★ ★ ★ ★
Pricing
★ ★ ★ ★ ★
Customer Service
What does the company do well?
Pendo is easy to set up and quickly get value from. Our entire company is now using Pendo for different things – whether it be understanding adoption at an account level or putting marketing event invitations to selected customers in the app, Pendo is our go-to tool. We understood our adoption issues and could apply data to our hypothesis on how to address them. Our customer success team now has strong visibility into their customers usage or lack thereof so we can get ahead of any issues. Our Pendo data is synced into Salesforce so our sales team can find references or up-sell opps easily. Our engineering team appreciates Pendo guides so they don’t have to continually update modals and text as we roll-out new features or want to solicit feedback. Can’t recommend the product and the team behind the product enough.
What does the company not do well?
The dashboards and “groupings” leave a bit to be desired. There’s so much data in the platform, I want it be as easy as possible to share with the team or put up on a TV . Everything is there, it just takes a bit of massaging and exporting to make it really shine.
What do you wish you had known about the company before using?
What a good partner they’d be moving forward.. in all seriousness, bringing in Pendo was one of the best career moves I’ve made and I haven’t had any kind of buyers remorse. It took us a year and a half before we engaged their professional services team to help us build out guide templates, in hindsight, we should have done it sooner.
Verified Review This reviewer provided a screenshot to verify they are an active user of the product.
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