Phone.com is a cloud-based business voice-over-internet-protocol (VoIP) phone service platform that offers virtual phone numbers for businesses and individuals. Its features include an auto attendant, international dialing, call screening and queuing, voicemail-to-email, and fax-to-email. In this article, we cover Phone.com reviews and pricing. Ready to get started? Visit its website.
Phone.com offers pay-per-minute and unlimited packages. It offers three types of plans: Base ($9.99-$22.99+/month), Plus ($19.99-$24.99+/month), and Pro ($27.99-$39.99+/month). The main differences between the Phone.com pricing plans include the allocated minutes, as well as access to advanced features like voicemail-to-text and high-definition (HD) video conferencing.
Want the best balance of features and price? Check out Nextiva.
Annual payment options are also available for both Pay-Per-Minute plans ($9.99 to $29.99/month) and Unlimited packages ($24.99 to $49.99/month). Annual plans are paid in a lump sum at the start of the billing cycle.
The Plus plans come with one free automated voicemail to text transcription while Pro plans come with three. Each additional text sent and received in excess of the allotted plan will incur a .005 of a cent fee.
Users with larger businesses may contact Phone.com’s sales team to obtain a customized quote based on their specific business requirements.
Ready to get started with Phone.com? Visit its website.
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Summary of Positive Phone.com Reviews
As of the date that this article was written (August 28, 2019), there are only a few positive Phone.com reviews online. Most of them said that the platform offers multiple phone system options that are compatible with small businesses. They shared that the tool is equipped with various options that make communication more efficient. Affordability and good live chat customer service were cited too.
Summary of Negative Phone.com Reviews
Users who negative Phone.com reviews online reported some seasonal lags in the software. Some users noted that a learning curve is required to get used to the system. They also added that user control on the account is very limited. Others wished for more robust features and additional software integrations.
“Phone.com does not have all the features that you would expect it to have, and your ability to control your account is limited. In the event that they do have those features, you have to request them to turn them on. For us, they did not have the crucial features that they said they would have and kept telling us that they were going to add the features, but they never got it to work bug-free.”
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Check out the list below of some of Phone.com’s features:
- Call queuing
- Account management
- Auto attendant
- Call routing and screening
- International dialing
- HD conferencing
- And more
Is a toll-free number part of the package?
A user is entitled to several toll-free numbers based on their plans.
How can a user utilize his allocated bonus minutes per month?
Bonus minutes per month can be used based on the customer’s discretion. They can be used for extensions that are created without an unlimited minutes plan on them.
Here is a list of some of Phone.com’s popular integrations:
Disclaimer: The following information was provided by Phone.com and does not necessarily reflect the views of FitSmallBusiness.com.
What is Phone.com?
Recognized by INC Magazine as one of the fastest growing companies in America, Phone.com provides cloud-based business phone and team collaboration solutions to over 30,000 customers across the US. Available across all devices, Phone.com includes voice, video, messaging and meetings; and seamlessly integrates with Salesforce and other CRMs.
Phone.com News & Activity
Phone.com Customer Service
Phone.com Customer Support is 100% U.S. Based and 24/7. Check out details at: https://www.phone.com/support/