Phone.com offers small businesses flexible VoIP phone plans that are can be scaled from a single phone line with basic functions to a more advanced system with multiple users. It features an auto attendant, international dialing, call screening, call queuing, voicemail to email, fax to email, and more. We compiled reviews from our own website and from around the web and determined that Phone.com has a mix of positive and negative ratings. We also cover the pricing options available. Phone.com also offers a 30-day money back guarantee.
Phone.com offers pay-per-minute and unlimited packages. They have three types of plans: Base ($9.99-$22.99+/month), Plus ($19.99-$24.99+/month), and Pro ($27.99-$39.99+/month). The main differences between the plans are the number of allocated minutes and advanced features, such as automated voicemail to text and HD video conferencing.
(per user extension)
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Summary of Phone.com User Reviews
What Phone.com Does Well
Users who gave Phone.com a positive review said that it is affordable and easy to setup. They also like its conferencing, auto-attendant, and voicemail-to-email features. Users added that the system is user-friendly.
What Phone.com Does Not Do Well
Users who gave Phone.com a negative review said that they are disappointed with the level of customer service and support they receive from the company. While some users shared that they never had a bad experience, some said that the customer support is unreliable. Other users also complained that they didn’t get the services promised by the agents during the pre-sales period.
Most Helpful Positive User Review
“Phone.com is excellent for small businesses that do not need an extensive phone network. It is awesome for creating voicemail recordings and protecting your personal cell number from customers. It is very easy to use. I really enjoy the voicemail-to-email feature.
— Anna Leibowitz
Most Helpful Negative User Review
“We did have one outage and when I tried to call, I was left on hold waiting. Chat support was not available, and I was quickly disconnected when I tried to reach someone through their sales channel. I had to leave because they also did not offer an integration with my CRM.”
— Scott French
Check out the list below of some of Phone.com’s features:
- Call Queuing
- Voicemail to Email
- Account Management
- Auto Attendant
- Call Routing
- Call Screening
- Hold Music
- International Dialing
- HD Conferencing
- And More
Helpful VoIP Software Resources
Small Business VoIP Service: Who Is The Best? — Choosing a telephone provider affects your day-to-day operations and ongoing costs, but we’ve done most of the research for you to help you navigate through the range of providers and make an informed decision. Read this article for a comparison of the six best options for VoIP software.
Things to Consider When Setting up VoIP Phone Service — Check out this article where we looked into how you can choose which VoIP option can help you provide better service to your more valuable customers and expand the ability of your employees to respond to phone calls outside of the office.
VoIP Speed Test — How Many Phones Can Your Bandwidth Support? — When using a VoIP phone service, the quality of your calls and how many lines you can support will largely depend on the bandwidth of your internet connection. Use our VoIP speed test to measure your bandwidth and learn what it means for your business’ ability to effectively support a VoIP phone service.
Does Phone.com offer a free trial?
Is a toll-free number part of the package?
Can medical offices use Phone.com?
When choosing a VoIP software, it’s important that the system integrates with other applications your business is currently using. Here is a list of some of Phone.com’s popular integrations:
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Disclaimer: The following information was provided by Phone.com and does not necessarily reflect the views of FitSmallBusiness.com.
What is Phone.com?
Recognized by INC Magazine as one of the fastest growing companies in America, Phone.com provides cloud-based business phone and team collaboration solutions to over 30,000 customers across the US. Available across all devices, Phone.com includes voice, video, messaging and meetings; and seamlessly integrates with Salesforce and other CRMs.
Phone.com News & Activity
Phone.com Customer Service
Phone.com Customer Support is 100% U.S. Based and 24/7. Check out details at: https://www.phone.com/support/