Pindrop is a multifactor anti-fraud and authentication call center solution. Its features include extensive voice screening, voice biometrics, analysis of tone-based signals, and more. In this article, we cover user reviews. Ready to get started with Pindrop? Visit its website.
What Pindrop Does Well
Users who gave Pindrop a positive review said that it has a user-friendly and customizable interface. Some of them also shared that the call screening technologies have been effective in verifying legitimate callers and filtering potential fraudulent callers. They also said integration within their organization was straightforward because of AB testing and metrics.
One user who gave Pindrop a positive review on Gartner mentioned that its call screening service called Phoneprinting plays a major role in their fraud detection system. He said that it has proven to be extremely essential in identifying customers and possible fraudulent callers. He also mentioned that the scoring and blacklist features were also helpful in identifying calls with high risk for fraud for further review.
What Pindrop Does Not Do Well
As of the date this article was written (1/10/19), there are no negative reviews of Pindrop available online. If you are a past or current Pindrop customer, leave a review to help other business owners who are deciding whether or not to use the software.
Pindrop doesn’t publish its pricing plans online. Fees for similar service providers and software can range around $5-$55/agent per month, while the more extensive ones cost around $12-$299/agent per month. Factors that affect pricing include the size of the business, supported channels, user sessions, and agent roles.
Ready to get started with Pindrop? Visit its website.
Check out the list below of some of Pindrop’s features:
- Phoneprinting Technology (Call Screening Technology)
- Deep Voice Biometrics Engine
- Toneprinting Technology (Tone-Based Signal Analysis)
- PinDrop Network
- Prompt Preliminary Call Assessment
- Multifactor Anti-Fraud Solution
- Fraud Case Dashboard
- Call/Alerts/Fraud Summary and Location Map
- Managed Service
- Integration and API Support
- Single Sign-On (SSO) Support
- Multi-Language Support
How does Pindrop help call centers screen and identify fraudulent callers?
How does Pindrop help authenticate callers?