Piwik is a business intelligence and data analytics platform for small and enterprise businesses. It enables users to understand the behavior of their audience visiting their website and evaluate the results of their marketing campaigns. We compiled reviews from around the web and determined that Piwik has generally positive ratings. We also compared the most common pricing options for small business owners.
Piwik Customer Reviews
Summary of Piwik Customer Reviews
What Piwik does well:
Users who recommend Piwik said that the program is very easy to use and install. Users also said that reports are highly customizable and that customer support is great.
What Piwik does not do well:
Users who left negative reviews of Piwik said that the dashboard and aesthetics of the tool can be improved. Some users also said that it lacks some statistical tools.
Most Helpful Positive Review
A user who left a positive review on G2 Crowd said that Piwik has a straightforward user interface that any novice can dive right into. He said that he was particularly impressed with how easily he was able to launch and start recording analytics data for a project he was working on. He also shared that the platform’s live traffic feature was able to give him real-time and quick estimation of user interaction on his website.
Most Helpful Negative Review
A user who left a negative review on G2 Crowd said that Piwik’s graphical user interface is decent for an open source product. However, he said that compared to commercial products, it lacks in visual presentation. He added that the limitations in its backend operations mean that large datasets will make reports slow and more difficult to extract. He also mentioned that statistics seem to be slightly less accurate than Google Analytics.
Piwik Reviews From Users Around the Web
Here are a few other resources for finding helpful Piwik reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
Piwik has five subscription options suitable for small businesses ranging from $0 to $49+ per month. The main differences between the plans are the type of server hosting, number of websites, number of user accounts, data retention duration, and other premium features. Annual subscriptions are offered at discounted pricing.
The free version includes features such as real-time data updates, customizable dashboard, analytics for ecommerce, site search analytics, custom reports, and A/B Testing. The main difference that sets the free version apart is that users have to install it on their own server compared to the paid versions which are hosted on Piwik’s secure and regularly maintained servers.
Pricing of the paid subscription plans depend on the number of pageviews a user sets per month. This is why the Starter plan ranges from $9 (50,000 page views) to $7,390 per month (500 M page views).
All four plans include Piwik’s fundamental features including segmentation, goal-tracking (goals are specific activities set by the user within the website such as having a new customer, selling an item, downloading of brochures, etc.), WooCommerce Integration, and funnel reporting.