PlayVox is an omnichannel quality assurance and call center software for customer service teams. Its main features include personalized evaluation scorecards, KPI monitoring, interactive coaching templates, a reward program, and more. In this article, we cover user reviews and pricing. Ready to try Playvox? Get a free trial.
What Playvox Does Well
Users who gave Playvox a positive review said that the reward system has been instrumental in boosting morale and productivity for support teams. Excellent customer support was also cited.
One user who gave Playvox a positive review on G2 crowd said that the software has an intuitive user interface. She mentioned that the software has helped her recognize her team members real-time because of the central dashboard for evaluations and interactions. She also complimented the reward system, saying it has been impactful to see her team members redeem their reward points for the first time, motivating other team members to accomplish the same.
What Playvox Does Not Do Well
Users who gave Playvox a negative review said that dashboard customization is challenging, specifically when dealing with CSS codes. Some also mentioned that filtering evaluations, reward points, and reports need improvements.
One user who gave Playvox a negative review on G2 Crowd said that it was time-consuming to track the people who already received their points as he had to manually scroll through the chronological list in the dashboard. He added that this task gets tedious because he needs to go back to the dashboard frequently.
Playvox offers three subscription plans: Starter ($20/user per month), Professional ($35/user per month), and Suite ($45/user per month). The main differences between the plans include the number of CRM integrations and access to premium features such as quality calibration, advanced reporting, KPI monitoring, coaching, learning portals, and a reward system called Karma Points.
($/User per Month)
($/User per Year)
Playvox also provides add-on features for Professional plan holders including KPI monitoring (starts at $10/user per month) and Karma Points reward system (starts at $5/user per month).
Ready to try Playvox? Get a free trial.
Top Playvox Alternative 2019
Check out the list below of some of Playvox’s features:
- Quality Assurance
- Omnichannel Support (Phone, Live Chat, Email, and Social Media)
- Performance Analysis
- Learning Management System for Training
- Personalized Evaluation Scorecards
- Interactive Coaching Templates
- Reward and Recognition System (Karma Points)
- Team Communication
- KPI Monitoring and Analytics
- Virtual Office / Extensions
- Workflow Notifications
- SMS Messaging
Can Playvox be used without a CRM or service software integration?
Can Playvox users export their data outside the platform?
Here is a list of some of Playvox’s popular integrations:
- Zendesk Chat
- Help Scout