Plotto is a web-based survey software that allows users to collect, analyze, and edit responses submitted by survey participants through video. The video responses are studied alongside normal survey responses to give users better insight into sentiments and emotions. We compiled Plotto user reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of User Reviews
What Plotto Does Well
Users who gave Plotto a positive review said that they like that they are able to see the respondents in person as this gives them a better sense of actual sentiments. Some also noted that the customer support team is very helpful and friendly.
What Plotto Does Not Do Well
Users who gave Plotto a negative review said that they sometimes receive duplicate responses, which somewhat slows down their processing time. Some also mentioned that the user interface could be more visually appealing.
Most Helpful Positive User Review
One user who gave Plotto a positive review on GetApp said that she appreciates being able to see how respondents actually look while giving their responses because this gives her a better sense of the person’s emotions and sincerity. She also applauded the stellar support she received from the customer service team.
Most Helpful Negative User Review
One user who left a review of Plotto on Capterra mentioned that there were times when he received multiple videos when the respondents made a mistake while recording and that he had to make manual edits to remove the duplicates. He also noted that while it was not a major issue, the platform’s visual appeal could use some work.
Plotto has two Pay Per Survey plans: Starter ($120/plan) and Survey ($530/plan); and two Subscription plans: Regular ($65/month) and Plus ($530/month). The main difference between the Pay Per Survey plans and the Subscription plans is the number of video minutes available per plan and per month, respectively.
Check out the list below of some of Plotto’s features.
- Embeddable Survey
- Data Analysis Tools
- Mobile Survey
- Offline Response Collection
- API Availability
- Video Editing
- Video Streaming
- Data Filtering
- Customizable Questions
- Capture Integration
Helpful Survey Software Resources
How to Conduct an Employee Engagement Survey With Free Template – Check out this article where we explain how you can do an employee engagement survey within your company from start to finish (and what to do with the results).
How to Get Reviews on Amazon the Right Way – Customer feedback is important to improve your business operations — especially when you’re selling on Amazon. Read on to get ideas on how you can get reviews faster and maximize the positive reviews that drive product sales.
Small Business Software Survey: Key Findings About Small Businesses – Not sure about the type of software you need for your business? Check out this article for some insights on the types of software widely used by small businesses, the types used least often, and the most popular brands.
Does Plotto offer a free trial?
Yes. Users can sign up for a free trial that is equivalent to 20 minutes worth of video and one survey per month. During this period, users can get an unlimited number of survey questions and research respondents. They also get access to emotion and sentiment analysis and API.
How does transcription work on Plotto videos?
Plotto has two levels of time-coded transcription. Auto-transcription is the standard and uses different AI engines for speech-to-text and transcription. Video content that is submitted automatically goes through this process within 1 to 2 minutes after it is sent in. You can manually edit the transcription using the Transcription Editor. Plotto also offers Human transcription for an additional fee, if greater accuracy is needed. The turnaround time for this is usually 2 to 3 days.
Are there quality checks on videos?
Yes. Plotto offers basic quality checks if the human transcription option is selected. These checks include ensuring that the video is audible, has suitable visual content, and is more than 6 seconds long. This does not include checking the relevance of the content. You may contact customer support to discuss more specific requirements.
Plotto Overview Video
This video provides an overall background on what Plotto can do to help businesses improve their customer relationships and have a better understanding of their market.