Podium is an integrated customer messaging and reputation management platform. It provides users with a centralized inbox where they can manage and monitor messages, web chats, and reviews from their customers. We compiled Podium user reviews from around the web and determined that it has generally positive ratings.
Summary of Podium User Reviews
What Podium Does Well
Users who gave Podium a positive review said that the program enables them to easily obtain reviews from their customers through the dashboard, web chat, and automated review invitations. They also said that the mobile app is convenient to use.
What Podium Does Not Do Well
There aren’t a lot of negative user reviews about Podium, but some users said that there are problems with accessing the review links sometimes, which causes them to lose some reviews. Other users also mentioned that the software is pricey.
Most Helpful Positive User Review
A user who left a positive review of Podium on G2 Crowd said that the dashboard allows them to view the leaderboard, which motivates their team to always do their best. She also noted that they’ve been able to significantly increase the number of their Google and Facebook reviews because of the software.
Most Helpful Negative User Review
A user who left a negative review of Podium on G2 Crowd said that some review links being sent to their customers don’t work, causing them to lose potential quality reviews. According to him, links are sometimes glitchy and redirects to wrong pages, which causes customers to give up and discontinue writing their review.
Podium doesn’t publish its pricing plans online. However, services from providers similar to Podium usually cost around $15/month for apps with basic and straightforward functionalities, while more extensive ones can cost over $499/month.
Check out the list below of some of Podium’s features:
- Single-Inbox, Multiple Channels
- Message Assignments
- Review Ranking
- Automated Review Invitations
- Employee Ranking
- Review Trends Monitoring
- Custom Survey
- Automated Responses
- And More
Helpful Customer Loyalty Software Resources
15 Customer Loyalty Program Ideas to Keep Customers Happy — With so many options available in physical and online stores, keeping customers loyal to your brand is not an easy task. In this article, we compiled 15 of the best customer loyalty program ideas from the pros.
Best Loyalty Program Software for Small Businesses — Loyalty program software can help your business boost upsells, encourage repeat visits, or grow your social media buzz. Check out this article where we looked at the most popular loyalty program app options and decided to review three of the best.
25 Innovative Customer Appreciation Ideas To Win Their Hearts — Your customers are the cornerstone of your business, so why not show them how much you appreciate them? If you’re looking for ways to express your gratitude to your faithful clientele, check out these 25 customer appreciation tips and ideas from the pros.
Does Podium offer a demo?
Yes. Interested users can visit Podium’s website and watch the product demo to know more about the product.
Is competitor analysis included in Podium’s services?
Yes. Information about your competitors can be found in the growth monitoring and trend spotting data.
Podium Overview Video
The video explains how Podium helps in improving the lines of communication between businesses and customers.
When choosing a customer loyalty software, it’s important that the program integrates with other applications your business is currently using. Here is a list of some of Podium’s popular integrations:
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