Podium is an integrated customer loyalty program software, as well as a messaging and reputation management platform. It provides users with a centralized inbox where they can manage and monitor messages, webchats, and reviews from their customers. In this article, we cover Podium reviews. Ready to get started? Request a demo.
Podium doesn’t publish its pricing plans online. However, services from providers similar to it usually cost around $15/month for apps with basic and straightforward functionalities, while more extensive ones can cost over $499/month. Those interested may contact the company for a customized Podium pricing quote based on their specific business requirements.
Ready to get started with Podium? Request a demo.
Top Podium Alternative 2019
Summary of Positive Podium Reviews
Users who gave positive Podium reviews said that the program is easy to learn and use. Many shared that it is an efficient platform for gaining customer reviews as well as for communicating with their existing and potential customers. Others appreciate that it can be integrated with various third party systems.
“Podium is an extremely diverse tool. I most commonly use it for reputation management. The fact that I am able to see all the review platforms my company is listed on for all 39 of our branches, in one solo view, is worth its weight in gold.”
— Brendon Rudd
Summary of Negative Podium Reviews
As of the date this article was written (Nov. 4, 2019), there are not a lot of recent negative Podium reviews online. However, some users wished for a more affordable pricing scheme and better reporting features. Others reported having difficulty canceling their subscriptions.
“I tried to cancel my Podium subscription and was not allowed. I went through all kinds of hoops including a mandatory screen share by our account rep trying to keep us, which made it worse. You cannot call or write in and cancel ever. They have their methods and basically won’t let you out of a contract.”
Our Top Customer Loyalty Program Software Picks
6 Best Loyalty Program Software 2019: Loyalty programs are structured rewards or marketing programs used by retail businesses to encourage shoppers to continue buying. The best programs are digital and automated solutions with engagement features that are easy to use. In this guide, we compared top-rated programs—focusing on price, ease of use, and features—to determine the best overall loyalty software for small businesses.
Check out the list below of some of Podium’s features:
- Single-inbox, multiple channels
- Review ranking
- Automated review invitations
- Employee ranking
- Review trends monitoring
- Custom survey
- Automated responses
- And more
Is competitor analysis included in Podium’s services?
Yes. Information about your competitors can be found in growth monitoring and trend spotting data.
How does Podium secure its customer’s data?
Podium implements physical, electronic, and procedural safeguards to help protect the personal data that it transmits and maintains.
Here is a list of some of Podium’s popular integrations:
Disclaimer: The following information was provided by Podium and does not necessarily reflect the views of FitSmallBusiness.com.
What is Podium?
Podium is an Interaction Management platform that’s redefining the modern relationship between local businesses and their customers.
We believe that every business should participate in building a thriving local ecosystem. So we’re building tools that make interacting easier and more convenient for everyone.
We started with a single product that helps businesses collect and manage reviews on the sites that matter most. But that was just the beginning.
Since then, we’ve released Messenger to help make interactions between businesses and consumers more convenient and analysis tools like Insights to provide quicker, deeper data into what consumers love most about your business.
We’re out to power interactions for every local business—regardless of size. We help some of the largest corporations in the world better connect with their customers, while enabling small businesses to do the same. We don’t care about size, we care about interactions that make doing business more convenient.
Whatever makes your company special, we give you the tools to reach more people with that message and deepen their connections to your business through technology-enabled, human-driven touchpoints.
News & Activity
- Cloud 100 Calls Out Podium Inc.
- Podium Named Forbes Next Billion Dollar StartupVentureBeat: Utah’s Podium raises $60M from IVP, GV and others
- Crunchbase News: Here’s How Fast Podium Grew Before It Raised $60M
- DeseretNews: Utah’s Podium rakes in $60M as customer-centric platform expands
- The Salt Lake Tribune: Podium, a Utah firm that helps businesses interact with customers, plans to add 100 employees after $60M venture capital infusion
- VentureBeat: How Utah’s startups are attracting tech talent from other states
- VentureBeat: Utah startups may be scaling more quickly than in years past
- Utah Business: EY Announces Finalists for the Entrepreneur Of The Year 2018 Award in the Utah Region
- F&I and Showroom: Podium Earns BMW/Mini, FCA Endorsements
Our industry-leading support team is available 24/7 through Webchat on Podium.com or if you prefer you can text us at 1-833-276-3486.
- Customer Experience Software
- Reputation Management Software
- Customer Service Software
- Live Chat Software
- Review Management Software