PrimePay offers integrated payroll services, as well as human resources (HR) and benefits administration. Its features include online payroll, time tracking, workers’ compensation management, and more. We compiled PrimePay reviews from around the web and found that it has a mix of positive and negative ratings. We also shared its available subscription options.
Summary of PrimePay User Reviews
What PrimePay does well:
Users who gave PrimePay positive feedback said that they like that the software lets them do payroll processing anytime and anywhere. Others like the reporting features, as well as the fast processing of tasks like balancing of sheets and report generation.
What PrimePay does not do well:
Users who gave PrimePay negative feedback said that they encounter occasional glitches when using the software. Some people also complained how the customer service team was unable to help them resolve unapproved charges on their accounts. Other users would like to see features such as vacation leave reporting.
Most Helpful Positive User Review:
A user who gave PrimePay positive feedback on Capterra said that she likes the ease of generating payroll reports using the software, sharing that entering payroll data into the system is quick and efficient. She also likes the automated payroll computation using the time tracking feature, which automatically computes hours rendered by their employees.
Most Helpful Negative User Review:
A user who gave PrimePay negative feedback on Facebook said that she received unsatisfactory customer service from the company. She also complained about how the software took too long to audit and release their benefits after they switched from a different payroll provider.
PrimePay has one pricing plan. Subscription starts at $40 per payroll cycle plus $2.40 per paycheck. Users can compute for their estimated pricing plan based on their zip code and number of employees using PrimePay’s calculator. New users can also avail of 60 days worth of free subscription.
Check out the list below of some of PrimePay’s features.
- Online Payroll
- Time Tracking
- HR Advisory
- Workers’ Compensation
- Payroll Tax Services
- Check Payment Options
- New Hire Reporting
- Unlimited Reporting
- Online Document Center
- Applicant Tracking and Onboarding
Useful PrimePay Resources
How To Do Payroll: The Ultimate Guide – Do you want to know how to do payroll for your employees? Are you interested in learning about the specific details of payroll processing? Check out our ultimate guide to learn how to do your own payroll management properly.
How to Do Payroll Accounting: A Step-by-Step Guide – Need to know the difference between regular payroll and payroll accounting? Interested in learning how to perform your own payroll accounting? Here is our step-by-step guide on how to do it.
Other Payroll Resources – Want to learn more about payroll services? Wondering how to do it on your own using the latest software? Find out more using our in-depth guides, resources, and articles here.
How can I switch from my previous payroll provider to PrimePay?
PrimePay advises that you ask your previous provider with what you need before switching for a seamless migration. You can switch providers at any time of the year as well. PrimePay will guide you in contract cancellations, bank inquiries, and processing of previous tax and payroll documents. They have an onboarding team ready to help you make the switch any time.
What Pre-Tax benefits does PrimePay offer?
PrimePay will help you with consumer-driven benefits, regardless of your company size. These benefits include Health Savings Account (HSAs), Flexible Spending Accounts (FSAs), and Health Reimbursement Arrangements.
PrimePay Overview Video
This video provides an overview on what PrimePay does and how it can help your business file taxes, manage benefits, and process payrolls.