Provide Support is an online live chat software and real-time visitor monitoring solutions provider for websites. Its features include chat transcripts, file transfer, proactive chat invitations, and canned responses. In this article, we cover Provide Support reviews and pricing. Ready to get started? Get a free trial.
Provide Support Pricing
Provide Support pricing has four plans with rates that depend on the number of operators: Small Business ($15 per month), Corporate ($30 per month), Enterprise ($60 per month), and Enterprise Plus (starts at $6 per operator). The main difference between the plans is the number of live chat operators.
Starts at $6 per operator
Starts at $39.60 per operator
Those who are interested may also choose to subscribe to three-month and six-month billing options.
Ready to get started with Provide Support? Get a free trial.
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Summary of Positive Provide Support Reviews
Users who gave positive Provide Support reviews said that it is easy to use for both operators and customers. Some of them shared that its chat transcripts enable them to review and monitor their live chat operators’ conversation history with customers.
“The customer dashboard is very easy to use and understand. Whenever we’ve needed to contact their technical support department, they respond very quickly and provide solutions. They make the process simple and easy to use.”
Summary of Negative Provide Support Reviews
Users who gave negative Provide Support reviews said that its user interface is outdated. Others complained about its lack of summarized live chat reports.
One user who gave Provide Support a negative review on Capterra shared that he had difficulty adding a customized live chat button to his website. He also said that it lacks analytics and reporting features.
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Provide Support Features
Check out the list below of some of Provide Support’s features:
- Chat transcripts
- Secure sockets layer (SSL) secure chat
- Leave-a-message form
- Proactive chat invitations
- Call transfer
- File transfer
- Canned responses
- And more
Provide Support FAQs
Does Provide Support have a mobile app?
Provide Support may be accessed via iPhone or Android devices. The mobile app allows live chat operators to access and respond to messages on-the-go. It can also be used to monitor traffic in real-time and view customers’ website activities.
How can Provide Support ensure that messages are grammatically correct?
Provide Support uses a spell checker that supports 12 different languages. It also provides live chat operators with a user dictionary and word suggestions to help them compose grammatically correct and coherent responses.
Here’s a list of some of Provide Support’s most popular integrations: