Provide Support is a combined live chat and website traffic monitoring app that allows users to provide real-time support to their online customers. Its features include proactive chat invitation, call transfer, conversation transcripts, real-time visitor monitoring, and more. We compiled Provide Support user reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of User Reviews
What Provide Support does well:
Users who recommended Provide Support said that the app is easy to install on their website. They also said that the administrative portal is user-friendly. Great customer support was also cited.
What Provide Support does not do well:
Users who gave Provide Support negative reviews said that the chat popup box needs to be updated as it looks old-fashioned. They also complained about the absence of an app for both iPhone and iPad.
Most Helpful Positive User Review
A user who left a positive review of Provide Support on G2 Crowd said that the app has enabled his customer service agents to handle more requests for chat support, instead of being tied down to phone calls. He said that their clients’ satisfaction significantly increased because of the tool.
Most Helpful Negative User Review
A user who left a negative review of Provide Support on Facebook said that the app is extremely outdated and that the backend experience is clunky. While he acknowledged that the tool’s pricing is lower than its competitors, he also said the software should be updated to keep up with the modern interface other apps use.
Provide Support Pricing
Provide Support offers three subscription plans: Small ($15/month), Professional ($30/month), and Enterprise ($60/month). The only difference between the plans is the number of operator profiles included in the account.
|Operator Profiles Inclusion|
Users who need more than 10 operators may purchase more operator profiles. Click here to see the pricing details.
Provide Support Features
Check out the list below of some of Provide Support’s features.
- Call Transfer
- Proactive Chats
- Conversation Transcripts
- Real-time Visitor Monitoring
- Native Operator Console
- Spell Checker
- Language Translation
- Canned Responses
- Offline Forms
Helpful Live Chat Software Resources
6 Best Live Chat Software for Small Business for 2018: Zendesk vs LiveChat vs Pure Chat vs Others — We took a closer look at six of the top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to know our recommendations.
9 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Read on to learn nine ways to use live chat to achieve this.
Top 27 Guerilla Marketing Ideas: From Social Media to the Street — A limited budget for marketing and advertising should not prevent you from capturing the attention of your potential customers. Read on to learn 27 guerilla marketing ideas that you can use for your business.
Free Small Business Software: 35 Tools For Simplifying Your Business — There are a lot of free tools that can help you keep expenses down. In this article, we share with you some responses from small business owners who use these tools to make their business processes easier for free.
Provide Support FAQ
Does Provide Support offer a free trial?
Yes. Provide Support offers a 10-day free trial for all of its subscription plans.
Do I need to provide my credit card details to sign up for the free trial?
No. Interested users only need to provide their email address to create an account for a free trial.
What are the modes of payment for Provide Support?
Provide Support accepts subscription payments made using debit card, credit card, and PayPal.
Provide Support Overview Video
This video provides an overview on how Provide Support can help businesses increase their conversion rates with the help of live online chat support.
When choosing a live chat software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Provide Support’s popular integrations:
- Google Analytics