Pure Chat is a live chat software that allows users to communicate with their customers directly on their website. Its features include unlimited agents, unlimited chats, full chat history, widget customization, and more. We compiled Pure Chat user reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of User Reviews
What Pure Chat does well:
Users who gave Pure Chat a positive review said that the app is easy to setup and navigate because of its user-friendly interface. They also like how the tab switches to an email form when all the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review said that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
A user who left a positive review of Pure Chat on G2 Crowd said that they have been able to persuade customers to commit to a purchase within minutes of communicating via the app. He also likes how the tool provides them with a way to answer customers’ questions quickly and promote their products without the use of phone calls.
Most Helpful Negative User Review
A user who left a negative review of Pure Chat on Capterra complained about getting timed out without notifications. He explained that this makes it hard to keep agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Pure Chat Pricing
Pure Chat offers a free subscription and a paid plan that starts at $29/month for businesses with 10,000 monthly website visitors. The main differences between the plans include the website visitor tracking and access to premium features such as real-time visitor analytics, SMS notifications, among others.
|Free (visitor # not tracked)|
|1 million visitors|
Pure Chat Features
Check out the list below of some of Pure Chat’s features.
- Unlimited Users and Chats
- iOS and Android Mobile Apps
- Unlimited Chat History
- Advanced Widget Customization
- App Integrations
- Engagement Hub
- File Transfer
- Canned Responses
- Pre-Chat Info Form
- Visitor Information & Location Details
- Operator Availability Schedules
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Check out this article to learn more about how using a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that can help you keep expenses down. In this article, we share with you some responses from small business owners who use these tools to make their business processes easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I am not satisfied with Pure Chat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers who are not satisfied with their services. Read these instructions to find out the cancelation terms and other details.
Can agents use mobile devices to respond to customers?
Pure Chat Overview Video
This video provides an overall view on how Pure Chat can help businesses engage with their customers and website visitors in real time.
When choosing a live chat software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Pure Chat’s popular integrations: