Qualtrics is a survey hosting service that is mainly used to conduct survey research, evaluations, and other data collection activities. It allows users to easily create and send surveys, collect and store data, and analyze responses through reports. We compiled Qualtrics reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
Qualtrics Customer Reviews
Ease of Use: Good
Customer Service: Excellent
Summary of User Reviews
We scoured available reviews online and determined that Qualtrics has generally positive ratings. Here’s what we found:
What Qualtrics does well:
Users who recommend Qualtrics were impressed with how responsive, knowledgeable, and courteous their customer service is. Many users also find the data collection solution very efficient and user-friendly.
What Qualtrics does not do well:
Users who gave Qualtrics critical feedback said that the company should dedicate some of its resources to improve its reporting capabilities. Some users said that there’s no easy way to produce summary and cross tab information reports, as well as to customize graphs using the reporting tool.
Most Helpful Positive User Review
A user who gave Qualtrics a positive review on Trustpilot said that she loved the fast and knowledgeable support, information security features, and automatic reporting. She also mentioned that building a survey is intuitive and logical. It’s also easy to customize surveys using simple coding. Overall, she said that the tool has been instrumental in helping them scale their efforts to become a more customer-centric organization.
Most Helpful Negative User Review
One user who gave Qualtrics a critical review on G2 Crowd said the reporting options have not been aligned with his question types. He also mentioned that he’s had less luck in figuring out how to display the data well compared to creating the actual surveys.
Other Qualtrics User Reviews From Around the Web
Here are a few resources for finding Qualtrics helpful customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed
|*Average rating as of date article was written: August 22, 2017.|
Qualtrics’ paid version starts at $300 per year. Before subscribing, you can request a demo by getting in touch with an account representative. After filling out the subsequent information, you will be contacted and given detailed pricing information.
Qualtrics also offers a free trial account without any expiration and no credit card required. The free account allows one active survey at any given time, 100 responses across all surveys, and 10 outgoing emails (total sent across all surveys). However, other functionalities are not included such as custom code for customization, data exports, API, project sharing, and more.