QuestionPro is a web-based survey software for small and medium-sized businesses. It includes tools for the creation, distribution, and analysis of online surveys, polls, forms, and quizzes. We compiled QuestionPro user reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of User Reviews
What QuestionPro Does Well
Users who gave QuestionPro a positive review said that they like its intuitive interface. Several users also mentioned that they appreciate that it has a 24/7 customer support team.
What QuestionPro Does Not Do Well
Users who gave QuestionPro a negative review said that the platform’s documentation should be improved, especially since they seem to make changes and updates without informing users. Some of them also mentioned that the daily emails about using the platform are too frequent, to the point of being annoying.
Most Helpful Positive User Review
One user who gave QuestionPro a positive review on Capterra said that he and his team are able to develop a survey in just minutes because of its easy-to-use interface. He also likes the fact that the customer support team is always available to address any concern.
Most Helpful Negative User Review
One user who left a review of QuestionPro on GetApp complained that the software sends out daily emails about how to use the platform and other supposedly helpful news, saying that it is bothersome because of its frequency. He also pointed out that, while he does get plenty of emails, he rarely gets news if there are updates to the site or if any changes were made to the tools.
QuestionPro offers one free plan and two paid subscription plans: Professional ($15/month) and Corporate ($75/month). A discount is offered for annual subscriptions. Special packages are given for Team and Enterprise clients. The main difference between the plans is the number of responses.
|Questions Per Survey|
|No. of Responses|
|Data Export & Reports|
Check out the list below of some of QuestionPro’s features:
- Survey Templates and Question Library
- Distribution via Email, Website, Blog, or QR Codes
- Respondent Tracking and Statistics
- Mobile Compatible Surveys
- Social Network Integration
- Branching and Skip Logic
- Downloadable Reports
- Multimedia Support
Helpful Survey Software Resources
How to Conduct an Employee Engagement Survey With Free Template – Check out this article where we explain how you can do an employee engagement survey within your company from start to finish and what to do with the results.
How to Get Reviews on Amazon the Right Way – Customer feedback is important to improve your business operations, especially when you’re selling on Amazon. Read on to get ideas on how you can get reviews faster and maximize the positive reviews that drive product sales.
Small Business Software Survey: Key Findings About Small Businesses – Not sure about the type of software you need for your business? Check out this article for some insights on the types of software widely used by small businesses, the types used least often, and the most popular brands.
What does the free plan include?
QuestionPro’s free plan includes an unlimited number of surveys with 10 questions each. Users also get 100 responses per survey, as well as email support. This plan is free forever.
What is the difference between the Team and Enterprise editions?
The main difference between these two customized packages is HIPAA compliance, which is available only to Enterprise users. Enterprise has all the features of the Corporate and Team subscription plans plus Google Analytics, webhooks, datacenter versatility, conjoint analysis, and more. You may contact customer support for a full walk-through.
Does QuestionPro offer a discount to non-profit organizations?
QuestionPro is absolutely free for non-profit via its Non-Profit Waiver Program. Users will need to register their organization through the site’s homepage to qualify. More details are available by contacting customer support.
QuestionPro Overview Video
This video provides an overall background on what QuestionPro can do to help businesses improve their customer relations and increase their sales.
When choosing a survey software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of QuestionPro’s popular integrations:
Top QuestionPro Alternatives
Disclaimer: The following information was provided by QuestionPro and does not necessarily reflect the views of FitSmallBusiness.com.
What is QuestionPro?
With over 2.5 million users across 40 countries, we are a leading provider of online survey software that allows our users to generate the insights they need to make better business decisions. Our software includes not only tools for creation, distribution, and analysis of surveys, but also provides a platform for polling, tablet-based mobile research, and data visualization. We have provided reliable and innovative technology to Fortune 100 companies, academic institutions, small businesses, and individual DIY researchers for over ten years.
QuestionPro News & Activity
We have a product launch going out next week. Will get back with you as soon as that’s done.
QuestionPro Customer Service
- 24*7 customer support
- Custom scripting
- Custom Integrations
- Panel services
What makes QuestionPro stand out from the competition?
- 24-hour global support
- Robust point-and-click online survey logic
- 300+ free survey templates
- Mobile-ready surveys for online and offline data collection
- 100+ language support for surveys
- Text analysis software
- Seamless survey data and analytics integration
- Panel integration right inside the survey tool
- Offline data collection including rich media
- Role-based report sharing
- A full suite of products built on top of the survey platform at its core including Communities, Workforce and CX
- Tailor-made solutions for different audiences and use cases
- Feature packed and cost-effective solution