QueueMetrics is call management and monitoring software designed for Asterisk PBX call centers. Its features include agent productivity monitoring, target measurement, conversion rates tracking, real-time campaign statistics analysis, agent pages, and wallboards. In this article, we cover QueueMetrics reviews and pricing. Ready to get started? Get a free trial.
QueueMetrics pricing for on-premise services is composed of four paid plans: 10 (500CHF/year, approximately $508), 20 (1,000CHF/year, approximately $1,016), 50 (1,500CHF/year, approximately $1,525), and 100 (2,100CHF/year, approximately $2,135.) The only difference between the plans is the number of agents supported.
Max. Number of Agents
*Estimated pricing in U.S. Dollars is based on the foreign exchange rate at the time of writing (Sept. 3, 2019).
All plans include unlimited supervisors, free mail support, and free updates.
The company offers a 50% discount for its QueueMetrics Agent Awareness Extension for those who buy four years of subscription. There is also a 50% discount offered to all registered nonprofit non-governmental institutions.
QueueMetrics pricing for In the Cloud services, meanwhile, is at eight CHF (approximately $8.13) per agent per month. There are no installation or maintenance fees. The subscription comes with free mail support, automatic updates, and one-year data retention.
Ready to get started with QueueMetrics? Get a free trial.
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Summary of Positive QueueMetrics Reviews
Users who gave positive QueueMetrics reviews online said that it is easy to use and has a lot of available options. They added that it provides a lot of reports and metrics for call center operations and that the reports are detailed and accurate. They also liked its ability to customize call routing.
One user who gave a positive QueueMetrics review on Capterra said that it offers a good variety of reports and that it provides detailed statistical reporting. He added that its core engine has a high performance and that it is very reliable. He also liked that it is easy to record and mark calls using the platform.
Summary of Negative QueueMetrics Reviews
As of the date this article was written, there are not a lot of negative QueueMetrics reviews online. Some users, however, commented that it is not easy to set up and that it does not integrate well with other platforms. Others also reported that it takes a while to see live results and that the software can be heavy when it loads a lot of information.
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Check out the list below of some of QueueMetrics’ features:
- Unlimited agents, queues, and campaigns
- Calls, traffic, and sessions metrics
- Business target measurement
- Staff performance measurement
- Live-call listening
- Customizable QA forms
- Performance reports by agent and by queue
- And more
What languages does QueueMetrics support?
QueueMetrics is available in English, Spanish, Portuguese, German, Brazilian, Arabian, Chinese, French, Dutch, Italian, Japanese, Hebrew, Polish, Slovak, Catalan, Georgian, Nederland, Hungarian and Greek.
What metrics do QueueMetrics provide for calls?
QueueMetrics’ reports on calls include date and time of call, caller ID, queue, waiting and talking time, disconnection cause, agent, asterisk call ID, number of ACD attempts, call center entered, number of stints, and server details.