Quickbooks POS is a powerful point of sale system that is integrated with Quickbooks’ accounting software. It allows you to enjoy features such as tracking inventory, customer management, employee management, and more, while automatically integrating with Quickbooks Software/Quickbooks Online.
In this guide, we’ll be focusing on Quickbooks POS software. For more information on their accounting software, go here.
We compiled reviews from our own website plus looked at user reviews from around the web to determine what Quickbooks POS customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of three top POS Software (Lightspeed, ShopKeep, Square Register), read our buyer’s guide.
Quickbooks POS Customer Reviews
Overall Experience: Good
Ease of Use: Good
Customer Service: Good
Pricing: Bad
Summary of Quickbooks POS Reviews
We scoured hundreds of reviews and found that Quickbooks POS has mixed ratings. Here’s what we found:
What Quickbooks POS does well:
Most positive reviewers liked its features, especially the automatic integration with Quickbooks’ accounting software. Instead of the extra work involved with integrating with third party vendors, the seamless integration makes things a lot easier especially for medium and large scale businesses.
What Quickbooks POS does not do well:
People who gave a negative review said that even though Quickbooks POS has a lot of features to offer, the cost of buying and maintaining the software is way too high.
Most Helpful Positive User Review
“Very user-friendly, straightforward. Syncs seamlessly with Quickbooks and offers complete customization of receipts, item list, sales screens, etc. Also allows for receipts to be held and notes to be stored along with the held receipt for instances when the internet is down. ”
–Nicole
Most Helpful Negative User Review
“There was next to no updating of this product. I bought version 10 back in January of 2011 and until I stopped using it in August 2016 there were no updates. I had to buy the product again if I wanted an update. Customer support cost a lot extra per month too. They would even charge you for calls when the problem was their fault. If you wanted integrated credit card transactions you had to use their merchant services and their fees were higher than everyone else. I ended up saving thousands a year when I moved to another merchant processor.”
–Sharni
Other Quickbooks POS Reviews From Users Around the Web
Here are a few other resources for finding helpful Quickbooks POS reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
| Review Website | Average Rating | Number of Reviews | Quality of Reviews |
|---|---|---|---|
| Software Advice | 4 out of 5 | 38 reviews | Good |
| Software Insider | 7.5 out of 10 | 15 reviews | Fair |
| Cardfellow | 2 out of 5 | Staff Review + 1 user review | Fair |
*Average rating as of date article was written: March 9, 2017
How We Determined Quality of User Review Websites
- Software Advice Store has the most recent and most detailed reviews from companies in varying industries.
- Software Insider has a good breakdown of all review results. However, only a few of the reviews are recent.
- Cardfellow has a detailed staff review and one user review. While the user review is helpful, one perspective does not speak for all.
Quickbooks POS Pricing
Basic | Pro | Multi-store | |
|---|---|---|---|
| POS Software License | $1,200/user (One time fee) | $1,700/user (One time fee) | $1,900/user (One time fee) |
| Software Upgrade | $599.95 (Every upgrade) | $899.95 (Every upgrade) | |
| Quickbooks Accounting Software Plans | Simple Start, $15/month Essentials, $35/month Plus, $50/month (Subscription to accounting software is required) | ||
| Offline | ✔ | ✔ | ✔ |
| Merchant Account | 2.7% per swipe/dip 3.4% per keyed-in transaction 1% per swipe/dip with pin | ||
| Users | One per license (Cost will depend whether license is Basic, Pro or Multi-Store) | ||
| Inventory Management | Included | ||
| Hardware | Not included (Register, cash drawer, card reader, barcode scanner etc.) | ||
| Customer Service | $59 for one support call $79/month for unlimited calls $589/year for unlimited calls | ||
Quickbooks POS is a system created to automatically link up to the Quickbooks accounting software. Though the original Quickbooks accounting software can be integrated with a number of POS systems already available on the market, Quickbooks POS boasts a faster, more seamless, and more reliable integration with Quickbooks.
Their software licenses can be purchased for a one time fee and on a per user/device basis. Meaning if you purchase the Multistore software and license, you’re purchasing one device and the ability to sync with other devices, but you’re still only paying for one user and one physical POS setup. You will need to pay the same software license fee again for every other user/device.
Hardware is not included in any of the software licenses mentioned above. Aside from the license fees, you will need to purchase printers, scanners, drawers etc. separately. Hardware prices range from $69.95 to $409.
Quickbooks POS also charges a fee for every software upgrade which will cost you $599.95 or $899.95 depending on the software license. There are fees for customer service as well, with rates depending on what kind of support you require. You can either pay $59 for every support call, or a subscription type fee of either $79 a month or $589 a year.
Best Pricing Option for Small Business Owners
Quickbooks POS offers some great features. However, the combination of the POS license, POS updates, and customer service charges is simply too pricey for a brick and mortar business with only 2-5 employees. Medium to large scale businesses will do fine with either the Pro license, or the Multistore license.
If you own a small business and want a POS system that can integrate well with your Quickbooks accounting software, we suggest any of these POS systems.
Compare Quickbooks POS Competitors
Not sure if Quickbooks POS is the right fit for you? Check out our our comparison of three top POS service providers: Lightspeed, Square Register and ShopKeep.
Leave a Review
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Casey Davis
Marketing their junk….nothing else.
This POS is a nightmare! It even miscalculates tax, costing the company hundreds of dollars. It crashes hourly. You can’t print out a customer’s history. The search algorithm was written by a child on a Commodore 64 in 1987. The customer service is non-existent and updates only make things worse. Buy calculator and a ledger- maybe even an abacus- but NEVER, EVER buy Quickbooks POS!
That they have o idea what they are doing, and clearly never use their own junk software in real life.
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Buzz McCafferty
basics
Reports can be ‘clunky’, and have had times where they were less than accurate.
My biggest gripe, and the reason I am changing to another POS is the inability to shop Credit Card processors. You have to use QBs, and their rates are ridiculous!
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Erika
The POS is pretty simple to operate. The reports selection is great and reports are very simple to create.
The program can run slow and crashes or freezes constantly, I would love to see an improvement with this. Also, customer support could be improved. There have been times when the system crashed and because the support subscription had expire for a few days I couldn’t get any help with my issues until the subscription was renewed and that is handled by a different department. The over all time spent on the phone was over 30 minutes since I was transferred to another department, and then transferred back to the help desk.
I wish I would have know that an annual customer support subscription is required to pretty much fix any issues with the system and the cost of the subscription.
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Dana Wickwire
It’s nice you can run several different types of reports based on what you are looking for such as what time your business is the busiest, what items are or are not selling, what you are out of stock on etc…
You are able to keep a large inventory system that is easy to look up items. Its nice you can enter in all the information you could possible need when receiving new inventory. POS transactions are pretty simple.
It seems to be prone to crashing and customer service can be unhelpful sometimes with basic needs and questions. We recently had QB lose 2 days worth of sales because it failed to back up. So we had to do an inventory of our entire store that was well over 10,000 items forcing us to close and lose money. The POS while simple I fell requires too many buttons to be pushed and it can keep the customer waiting. Also I feel like that it’s too easy to make errors while receiving inventory because of bugs or human error.
When you think of business software you automatically think of QB you think it’s the best and it’s really great in some aspects and others it’s weak. Generally functioning and not freezing while updating inventory and sales reports would be a big improvement.
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Roger McLeskey
It’s a complete program with many bells and whistles. It even contains some marketing integration that works well.
Support is my biggest problem with them. Once your 30 days usage has passed, you have to purchase some sort of support plan. And it’s not cheap. Even when the program itself has bugs, it cost you. Not a good selling point.
It does contain some bugs but I’m pretty sure most would. The one thing I didn’t really know was the proprietary merchant system. You can work with a third party merchant but then you have double entry and that’s when employees make mistakes that your bookkeeper has to find and correct.
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