ReadyDesk is a web-based help desk solution with built-in remote desktop access tool and live chat. This software turns incoming emails into tickets automatically, features visitor tracking, and enables users to connect to and control customers’ computers. In this article, we compared its available pricing options.
Summary of User Reviews
As of the date this article was written (07/10/18), there are very few user reviews of ReadyDesk online. If you are a past or current ReadyDesk customer, leave a review to help other small business owners who are deciding whether or not to use the software.
Interested users can choose from either a Hosted (starts at $9 per technician/month) or Downloadable installation (starts at $99/technician, one-time fee). Both plans give access to all of ReadyDesk’s features. The Hosted plan uses ReadyDesk’s servers, while the Downloadable option is supported by the user’s own server.
($ per technician)
A technician refers to a member of your customer support team who will have his own login to provide assistance to your customers.
They also offer Unbranded Add On, which costs $5/month. This option removes the “Powered by ReadyDesk” logo from the live chat and customers’ portal.
Check out the list below of some of ReadyDesk’s features.
- Remote Desktop Access
- Time Tracking
- Visitor Tracking – enables users to track site traffic on a webpage, view visitor’s IP address, geographic location, and even the keywords they used to search their website.
- Live Chat
- Support Tickets
- Knowledge Base
- Email Management
- File Attachment
- Trigger Rules – assigns tickets automatically, updates new and existing tickets, and automate ticket actions.
- Social Media Sign-in
- And More
Helpful Help Desk Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat – We looked at the live chat software leaders and up-and-comers in the field and reviewed Zendesk Chat (formally Zopim), LiveChat, and Pure Chat. Read this guide for our comparison and review of these three options, as well as our top recommendations.
How To Start & Manage A Helpdesk – The Ultimate Guide – In this guide, we will discuss what a helpdesk is, why a helpdesk software is the foundation on which to build your business, how to set up and manage your own helpdesk, and how to choose the right helpdesk software for your business.
Best Help Desk Software for Small Businesses in 2017 – In this article, we reviewed and compared Freshdesk, HappyFox, and Zendesk. Read on for our comparison and review of these three best help desk software platforms to see which one will fit your business needs.
Does ReadyDesk offer a free trial?
Is there any fee for support and maintenance?
Support is free and unlimited for the first year of subscription. After the first year, yearly maintenance fee costs 20% of the total purchase for the Downloadable version. No yearly maintenance fee is required for Cloud-Hosted accounts.
ReadyDesk Overview Video
This video provides a detailed and step-by-step instruction on how to access and use ReadyDesk.
When choosing a help desk software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of ReadyDesk’s popular integrations:
- Asterisk Phone Servers
- Active Directory
- PayPal’s IPN service