Reamaze is a help desk solution that allows users to communicate with customers via email, chat, social media, and SMS all through a single platform. It can be integrated with popular apps such as Shopify, G Suite, WordPress, MailChimp, Jira, Magento, and more. There were only a few recent Reamaze user reviews, but the ones we found were generally positive. We also compared its available pricing options.
Summary of User Reviews
Most Helpful Positive User Review
One user who gave Reamaze a positive review on Capterra said that the software is really helpful in optimizing conversation. She also said that Reamaze is much more than a customer service platform and described that the company’s customer customer support is spectacular.
Most Helpful Negative User Review
One user who left a review of Reamaze on Capterra said that it would be much better if Reamaze upgrade its user interface, particularly in color coding the different types of messages to specific email accounts.
Reamaze offers three plans: Basic ($20/team member/month), Plus ($40/team member/month), and Enterprise (customized pricing). The main differences between the plans are the customizable email templates and staff roles, custom-hosted domain, and multiple brands in one account.
Reamaze also offers a free 14-day trial.
Check out the list below of some of Reamaze features.
- Built-in FAQ
- Multi Brand
- Satisfaction Surveys
- Team presence
- Live Dashboard
- Modern Chat
Helpful Help Desk Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat – We looked at the live chat software leaders and up-and-comers in the field and reviewed Zendesk Chat (formally Zopim), LiveChat, and Pure Chat. Read this guide for our comparison and review of these three options, as well as our top recommendations.
How To Start & Manage A Helpdesk – The Ultimate Guide – In this guide, we will discuss what a helpdesk is, why a helpdesk software is the foundation on which to build your business, how to setup and manage your own helpdesk, and how to choose the right helpdesk software for your business.
7 Ways Live Chat Can Help You Achieve First Contact Resolution – First contact resolution (FCR) measures the ability of customer service teams to address a customer’s issue at the first point of contact. In this article, we’ll show you how to use live chat to achieve an effective first contact resolution with potential customers.
Best Help Desk Software for Small Businesses in 2017 – In this article, we reviewed and compared Freshdesk, HappyFox, and Zendesk. Read on for our comparison and review of these three best help desk software platforms to see which one will fit your business needs.
How does the 14-day free trial work?
Do I have to sign a contract?
No. Users pay month-to-month and can cancel any time with no cancellation fees.
Reamaze Overview Video
This video provides an overall background on how Reamaze can optimize communications to help businesses deliver better customer support experience.
When choosing a help desk software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Reamaze’s popular integrations:
- G Suite
- Jira Software
- Google Analytics