Re:amaze is a help desk solution that allows users to communicate with customers via email, chat, social media, and SMS all through a single platform. Its features include shared inbox, live chat, and auto messaging. Here, we cover Re:amaze reviews and pricing. Ready to get started? Get a free trial.
Re:amaze pricing offers four plans: Basic ($20/team member/month), Pro ($40/team member/month), Plus ($60/team member/month), and Enterprise (customized pricing). The main differences between the plans are the customizable email templates and staff roles, custom-hosted domain, and multiple brands in one account.
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Summary of Positive Re:amaze Reviews
Users who gave positive Re:amaze reviews said that it has an intuitive user interface and easy to use help desk tools. Some of them commended its ability to maintain fluid communication with customers. Others find it helpful that they can review a customer’s conversation history in case of conflicts.
“Simplifies communications from multiple touchpoints into one funnel. It makes it easy to respond to questions quickly, no matter where they come from. Additionally, since questions are distributed to the whole team, they get answered quickly!” —Michael J. McBride
Summary of Negative Re:amaze Reviews
Users who gave negative Re:amaze reviews reported that the platform doesn’t support all types of file formats. Others complained about delays in receiving email notices.
One user who gave Re:amaze a negative review on G2 shared that certain file types are not compatible with its chat function which prompts him to send them through another app. He also complained about occasional server down times.
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Check out the list below of some of Re:amaze’s features:
- Shared inbox help desk
- Embeddable live chat
- Auto customer messaging
- Personal messaging
- Customer monitoring
- Event activity tracking
- Staff performance reporting
- And more
Can Re:amaze help create a self-help center for customers?
Yes. Re:amaze enables users to create a customizable knowledge-based center where customers can find answers to frequently asked questions (FAQs). The Re:amaze FAQs can either be hosted on its own domain or embedded within a user’s website or app.
How can Re:amaze help users manage customer messages coming from different channels?
Re:amaze offers users a central hub for managing their customer conversations from various channels such as Facebook, Twitter, Messenger, Instagram, email, and text messages. Its shared inbox feature allows users to respond to questions, as well as leave notes for other team members.
Here is a list of some of Re:amaze’s popular integrations: