Refund Retriever provides services that allow shippers to have complete logistics visibility, as well as detects issues with their shipments. Its services include reports and analytics, carrier contract negotiations, and warnings of potential logistics issues such as duplicate charges, delayed deliveries, incorrect fees and surcharges, undelivered or lost parcels, and more. In this article, we cover user reviews and pricing. Ready to get started with Refund Retriever? Sign up for free.
What Refund Retriever Does Well
Users who gave Refund Retriever a positive review said that they highly recommend it to all businesses that involve shipping transactions as it helps them save money and time on shipping and monitoring their packages, respectively. Most users love that the tool automatically takes care of their UPS and FedEx refunds for any service failures.
One user who gave Refund Retriever a positive review on BigCommerce said that he liked that they don’t need to monitor and go through all of their shipments to chase down their refunds which can be very time-consuming. He added that it automatically detects and applies for refunds on packages that are not delivered on time.
What Refund Retriever Does Well
As of the date this article was written (February 06, 2019), there are no negative reviews of Refund Retriever available online.
Refund Retriever Pricing
Refund Retriever charges a percentage from the successfully disputed refunds via monthly invoice. The fees are 50%, 45%, and 40% per credited refund for deliveries with up to $250,000, $500,000, and $1,000,000 shipping cost per year, respectively. If there’s no refund on shipments, there is no obligation or fee.
|Total Shipping Expenses per Year|
(Per Credited Refund*)
|Up to $250,000|
|Up to $500,000|
|Up to $1,000,000|
*Successful refunds are credited directly to the users’ FedEx or UPS account.
Ready to get started with Refund Retriever? Sign up for free.
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Refund Retriever Features
Check out the list below of some of Refund Retriever’s features:
- FedEx Refunds
- UPS Refunds
- Reports and Analytics
- Contract Negotiation
- Freight Retriever
- Shipping Insurance
Refund Retriever FAQs
Does Refund Retriever require any contract or monthly subscription?
No. There is no obligation like setup fee, monthly service fees, or contract. The company will only charge you for every recovered refund.
How does Refund Retriever work?
After creating an account with Refund Retriever, you must connect it to your FedEx or UPS account and grant access to its online billing. The system will take care of auditing your shipping invoices and check for service failures, such as billing errors, delayed deliveries, and more. Refunds are credited directly to your FedEx or UPS account.
Here is a list of some of Refund Retriever’s popular integrations: