Relay is a help desk software that allows businesses to support their customer service needs across all channels in a single platform. It provides a business’ customer support agents with collaboration tools and knowledge, brings all customers’ inquiries/issues into one place, and automates answers for common questions. In this article, we compared its available pricing options.
Summary of Relay User Reviews
As of the date this article was written (07/03/18), there are no user reviews of Relay online. If you are a past or current Relay customer, leave a review to help other small business owners that are deciding whether or not to use the company.
Relay has one free plan and three paid plans: Starter (starts at $200/month), Pro (starts at $500/month), and Enterprise (starts at $2,000/month). The main differences between the plans are the number of included customers and access to premium features such as intelligent routing, advanced insights, agent-assist bots, premium integrations, and bot-building services.
If you are a developer or are using a freemium business model and would like to get a customized package, contact Relay for a personalized demo and pricing information.
Check out the list below of some of Relay’s features.
- Automation – this feature automates the frequent and common questions or concerns of customers.
- Chatbots – smart digital assistants (programmed bots) can help decrease your customer support representatives’ tasks.
- Insights – provides users with useful analytics to help them improve their operations.
- Omnichannel – allows agents to help customers inquiring from different channels in one single platform.
- Collaboration – allows team members to have shared visibility of every customer support ticket to enable them to resolve issues faster by collaborating with each other.
- Ticketing – a systematized way of queueing customers’ inquiries, complaints, and issues.
Helpful Help Desk Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat – We looked at the live chat software leaders and up-and-comers in the field and reviewed Zendesk Chat (formally Zopim), LiveChat, and Pure Chat. Read this guide for our comparison and review of these three options, as well as our top recommendations.
How To Start & Manage A Helpdesk – The Ultimate Guide – In this guide, we will discuss what a helpdesk is, why a helpdesk software is the foundation on which to build your business, how to setup and manage your own helpdesk, and how to choose the right helpdesk software for your business.
Best Help Desk Software for Small Businesses in 2017 – In this article, we reviewed and compared Freshdesk, HappyFox, and Zendesk. Read on for our comparison and review of these three best help desk software platforms to see which one will fit your business needs.
Does Relay offer free trials for the paid plans?
No. However, interested users can request for a free demo to experience how to use the software before subscribing.
Are there additional fees that users have to pay?
Yes, but they are optional. There are two services that you can add to your existing plan, depending on your needs. There’s the SMS add-on — if you want to set up a 5-digit SMS short code, and there’s the Phone add-on — if you want an integrated phone system (contact support for pricing). There’s also a $.02 per message fee for the SMS feature.
When choosing a help desk software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Relay’s popular integrations:
- Service Cloud
- Google Calendar
- Outlook Calendar