Fit Small Business: Get Your Business Into Shape! › Forums › Ask a Question › What do i do when de cc credit amount is different from de original amount? › Reply To: What do i do when de cc credit amount is different from de original amount?
The accepted international ecommerce refund practice is to apply the exchange rate used on the date of the original purchase transaction. That’s what the big payment processors like PayPal use as a standard operating procedure in these cases, so that’s generally a good model to follow. You can learn more about how PayPal deals with exchange rate issues on returns in this knowledgebase article. I hope this helps, good luck!