Hi Jennifer! You will need to categorize those cc refunds and add them to QuickBooks. Otherwise, you will not be able to reconcile your credit card account with QuickBooks. Credit card refunds work the same as credit card charges that come through bank feeds. You need to select the appropriate account that you want to code them to (either the original expense account that you used when you first made the charge or use an account that you have set up specifically to track refunds.) Add them to QuickBooks and they should no longer appear in the banking center.
All the Best-
Crystalynn Shelton, CPA