Fit Small Business: Get Your Business Into Shape! › Forums › Ask a Question › hi, i have a facebook account for my new business, i started the shopify trial › Reply To: hi, i have a facebook account for my new business, i started the shopify trial
First, I’d disconnect Shopify from Facebook and try to connect it to the right page. If that doesn’t work, I’ve found it easier to just start a new trial when things go wacky and customer service has no explanation. I haven’t encountered the issue you’re seeing, so I don’t have an exact fix, or even know if there is one to be had. See if disconnecting and reconnecting the page in Shopify works first. If now, do another trial account and see if that connects correctly. Good luck!
Here’s a different article about selling on Facebook and connecting to Shopify, those steps might get you to the right connection.