Respond is Aptean’s complaint ,feedback and help desk management system that offers Software-as-a-Service (SaaS) and on-premise solutions. It provides users with a platform to accept queries, questions, feedback, complaints, or compliments using its intuitive case capture wizard. In this article, we cover Respond reviews and pricing. Ready to get started? Get a free trial.
Respond pricing is based on three plans: Essentials, Professional, and Enterprise. However, rates aren’t published on its website. Pricing for similar providers ranges from $10-$50 per user, per month for basic plans, while more extensive ones cost $100 and above. Interested users may contact its sales team to get a detailed quotation.
Ready to get started with Respond? Get a free trial.
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Summary of Respond Reviews
As of the date this article was written (Sept. 6, 2019), there are no Respond reviews available online. If you are a past or current Respond customer, leave a review to help others who are deciding whether or not to use the product.
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Check out the list below of some of Respond’s features:
- Case management
- Custom reports
- Open API
- Single sign-on
- Workflow processes
- Configuration manager
- And more
What industries does Respond support?
Respond currently supports the following industries: charities and nonprofits, construction, finance, food and beverage, government, healthcare, leisure, retail, travel, transportation, utilities, and more.
Does Respond have a mobile app?
No. Respond currently does not have a mobile app. Users may choose between cloud-based and on-premise models. In the cloud-based model, Respond handles the hosting of the software, while the on-premise model enables users to host the software in their own IT infrastructure.