Respond is Aptean’s complaint ,feedback and help desk management system that offers Software-as-a-Service (SaaS) and on-premise solutions. It provides users with a platform to accept queries, questions, feedback, complaints, or compliments using its intuitive case capture wizard. In this article, we cover Respond reviews and pricing. Ready to get started? Get a free trial.
Respond pricing is based on three plans: Essentials, Professional, and Enterprise. However, rates aren’t published on its website. Pricing for similar providers ranges from $10-$50 per user, per month for basic plans, while more extensive ones cost $100 and above. Interested users may contact its sales team to get a detailed quotation.
Ready to get started with Respond? Get a free trial.
Top Help Desk Software Providers 2019
Summary of Respond Reviews
As of the date this article was written (Sept. 6, 2019), there are no Respond reviews available online. If you are a past or current Respond customer, leave a review to help others who are deciding whether or not to use the product.
Top Help Desk Software from Fit Small Business
6 Best Help Desk Software 2019: Help desk software systems help you manage customer service tickets quickly and effectively. In this guide, we compared six of the best help desk software options based on features, pricing, and usability.
Check out the list below of some of Respond’s features:
- Case management
- Custom reports
- Open API
- Single sign-on
- Workflow processes
- Configuration manager
- And more
What industries does Respond support?
Respond currently supports the following industries: charities and nonprofits, construction, finance, food and beverage, government, healthcare, leisure, retail, travel, transportation, utilities, and more.
Does Respond have a mobile app?
No. Respond currently does not have a mobile app. Users may choose between cloud-based and on-premise models. In the cloud-based model, Respond handles the hosting of the software, while the on-premise model enables users to host the software in their own IT infrastructure.