Respond is a help desk software that allows users to manage complaints, queries, questions, feedback, or compliments with intuitive case capture wizards available on-premise or in the cloud. The intuitive case capture wizards enable users to determine the root cause of the problem using its detailed analysis tools. In this article, we compared its available pricing options.
Respond offers three packages: Essentials ($2/case), Professional (customized pricing), and Enterprise (customized pricing). The main differences between the plans are the workflow processes, configuration options, customer reports, and access to Enterprise features like the API Integrations.
Unlimited users are allowed with every package.
Top Helpdesk Software 2019
Summary of User Reviews
As of the date this article was written (07/25/2018), there are no user reviews of Respond online. If you are a past or current Respond customer, leave a review to help other small business owners who are deciding whether or not to use the software.
Check out the list below of some of Respond’s features.
- Single Sign-On
- Full Case Management
- Coherent Multi-Channel
- Rich Dashboards
- Custom Reports
- Easy-to-Understand Reports
- Configuration Manager
- Open API
- Email, Phone, and Portal Support
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Does Respond provide a demo?
Yes. Watch the demo instantly from their site to know more about Respond.
Is there a free trial available?
Yes. Send them a request to get a 30-day free trial.
Respond Overview Video
This video provides a quick preview of some of the Respond’s features, which makes it easy for customers to submit their complaints. It also shows how business owners can remain compliant with regulators, while providing excellent customer service.