What does the company do well? I highly recommend this hosting company to all my friends looking for a Wordpress hosting company. I use WP Engine for all my clients' websites. Their customer service is top notch! They will even help you with site issues that aren't related to hosting.
What does the company not do well? The company does everything well in my opinion but there is a large learning curve when first starting with WP Engine. They are there to help and there are also a lot of tutorials to access so it is not too bad.
What about the company do you wish you had known before purchasing? I fully did my research before purchasing. When I signed up there was not 24 hour chat but now there is so all is good!