What does the company do well? Customer service is top-notch. I've yet to encounter a ticket I submit that is open for more than 12 hours, even on weekends and during the holidays. The staff is friendly and doesn't make you feel less than human when they explain stuff to you. They take security very seriously and offer many solutions to help you keep your site secure and safe. Lastly, uptime is very important to them and when they claim over 99% reliability, they're not kidding around. I've been a customer for around 8 years and don't see myself leaving them anytime soon.
What does the company not do well? I honestly cannot think of anything Media Temple doesn't do well. Every issue or ticket I've submitted has been resolved with complete satisfaction.
What about the company do you wish you had known before purchasing? I only wish I had known about Media Temple a lot sooner than when I found them, as I was constantly changing web hosts due to not being completely satisfied.
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