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Review of Media Temple

matthew montgomery

Overall Experience
Customer Service
What does the company do well?
I have been a MT user for 10 years, its been a distinct pleasure to work with them. Their hosting support is second to none, you get the best, friendliest and most knowledgeable support. If on the rare occasion you have to actually to create a ticket and wait for a higher tier support person to fix the issue its normally within 24 hours and they check in with you to let you know how its going.The actual hosting is excellent, I have a basic Grid account, for $20/mo includes 1,000 emails and 100 websites and they actually run well. I also use their Dedicated Virutal servers for larger websites that have either specific configuration demands or high volume and they are excellent as well and super powerfull and flexible.In an industry where most hosting companies are either dumping email hosting completely or shuttling users to a secondary paid email service, Media Temple still includes email with your hosting plan. Not even Godaddy does that any more.
What does the company not do well?
People may initially be turned off by the slightly higher cost. You CAN go pay for a year for godaddy hosting and pay less than $150. but then you have to pay $3-5 per user per month for email (depending on promotions) and your forced to use Office360. With MT you get up to 1,000 emails for your Grid account or as many as you want for a DV (dedicated virtual server).You get what you pay for.
What about the company do you wish you had known before purchasing?
I wish I had known about them sooner.