What does the company do well? Their user interface is simple and clear. I love that you can connect your Google account to avoid signing in. Their price structure is also great in that it is simple--unlimited space, unlimited bandwidth, single price.
What does the company not do well? FatCow really needs to do a better job of telling you what your renewal rate will be. They offer a wonderful price for new accounts, but they don't communicate the renewal rates as well as they should. To be fair, when I called to complain, they have excellent customer service who worked with me to come to a mutually beneficial arrangement. I just wish that I had known ahead of time.
What about the company do you wish you had known before purchasing? How high the renewal subscription was going to be.