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Review of SugarCRM

Mark Anderson

Overall Rating
Ease of Use
What does the company do well?
Lots of customization options, on premise allows for ODBC connectivity and programmatic manipulation of data through something like FileMaker, etc.
What does the company not do well?
Support can be a challenge, and some issues can go a long time before resolution.
What about the company do you wish you had known before purchasing?
We're happy with SugarCRM. No CRM is perfect but this is by far the best of the four we have tried.