What does the company do well? Sugar is very customizable - after all it´s a platform. An upgrade safe way is provided for adaptations and you can almost adapt it to every business need. Even then, there are adaptation possible that don´t require any coding, which is another bonus. The workflow engine is very powerful and keeps on getting more and more powerful. The free Outlook plugin from SugarCRM is awesome! Rich functionality and nice integration makes it a pure joy to use in daily work tasks. Enterprise and Ultimate version have all the functionality included - no hidden cost, which is awesome. Nothing to buy after the deployment. Professional version does not include the workflow, so be aware of that.
What does the company not do well? Report module in the current version is a "legacy module" (pre-version 7 style) but in the next 3 months a brand new, overhauled module will be released and according to the preview, many of the current complaints will be resolved. However, the email module, another "legacy module," is need of a makeover - at least as my company would like to use it. Rumor has it that is also in the works but not for a few months.
What about the company do you wish you had known before purchasing? Nothing really comes to mind. SugarCRM seem´s to be a straightforward, no-nonsense company that we´ve had very experience with.
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